Sales Coordinator

Appointments Personnel; Crewe; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Co-ordinator in Crewe to support the sales team and ensure excellent customer service. Responsibilities include processing orders, handling customer inquiries, and supporting marketing activities. Ideal candidates will have strong communication skills and a proactive approach to meeting customer needs. This permanent position offers a competitive salary of £28,000 per annum, opportunities for development, and a supportive team environment.

Benefits

Competitive salary

Opportunities for development and progression

Supportive team environment

Qualifications

• Experience in sales, customer service, telesales, or a similar role.
• The ability to build rapport and maintain strong customer relationships.
• Confidence identifying upselling and cross-selling opportunities.

Responsibilities

• Processing customer orders accurately and ensuring timely delivery.
• Maintaining internal systems, customer records, and order details.
• Handling inbound calls and providing helpful, friendly customer service.

Skills

Excellent communication skills

Confident telephone manner

Strong admin skills

High data-entry accuracy

Proactive approach

Good knowledge of Microsoft Office (Excel and Word)

Job description

Sales Co-ordinator

Location: Crewe

Working Pattern: Full-time, Monday to Friday

Salary: £28,000 per annum

Sector: Sales & Customer Service

Are you organised, confident on the phone, and great at building relationships? If you enjoy combining admin work with customer interaction—and you like being at the centre of a busy sales operation—this Sales Co‑ordinator role in Crewe could be your ideal next move.

You’ll help keep everything running smoothly, support the sales team, and play a key part in delivering an excellent customer experience.

About the Role

You’ll be joining a well-established and growing manufacturing business where teamwork, communication, and high‑quality service are at the heart of what they do. This is an exciting time to get involved and make a real impact as new opportunities continue to develop across the company.

Key Responsibilities of the Sales Co‑ordinator

• Processing customer orders accurately and ensuring timely delivery
• Preparing quotes, invoices, and other sales documents
• Maintaining internal systems, customer records, and order details
• Setting up new customer accounts and updating credit limits
• Supporting the Sales team with reports, presentations, and data
• Handling inbound calls and providing helpful, friendly customer service
• Making outbound calls to existing customers to follow up, gain orders, and identify upselling opportunities
• Advising customers on delivery timelines and order updates
• Resolving queries and managing customer complaints professionally
• Working with Finance to support credit control and chase overdue payments
• Approving orders that exceed original credit limits
• Managing diaries for Account Managers and Key Account Directors
• Coordinating daily internal meetings on order progress
• Supporting marketing activities and generating leads through proactive outbound calls
• Completing general office administration as required

What We’re Looking For

• Excellent communication skills and a confident telephone manner
• Comfortable making outbound and cold calls
• Strong admin skills and high data‑entry accuracy
• The ability to build rapport and maintain strong customer relationships
• Confidence identifying upselling and cross‑selling opportunities
• Good working knowledge of Microsoft Office (Excel and Word essential)
• Experience in sales, customer service, telesales, or a similar role (manufacturing experience is beneficial)
• A proactive approach with the ability to work toward targets and deadlines

What’s In It for You

• A competitive salary of £28,000 per annum
• A secure, full‑time permanent position
• Opportunities for development and progression
• A supportive, friendly team environment
• The chance to make a genuine difference to customer satisfaction and sales growth

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Sales Co‑ordinator | Crewe | Sales & Customer Service