Sales Consultant - New Homes

Retirement Villages Group Ltd; West Malling; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retirement living developer in West Malling is seeking a New Homes Sales Consultant to drive off-plan sales for a new luxury village. The role involves guiding prospective residents, achieving sales targets, and ensuring a seamless customer experience from inquiry to completion. Ideal candidates will have proven sales experience, exceptional communication skills, and a proactive approach. Competitive salary with a great commission structure and additional benefits are offered.

Benefits

Competitive salary

Pension scheme

Enhanced annual leave

Life assurance

Enhanced family pay

Birthday day off

Employee Assistance Programme

Retail discounts

Learning and development opportunities

Qualifications

• Proven experience in new homes, estate agency, or retirement living sales.
• Record of achieving or exceeding KPIs.
• Flexibility to work weekends as required.
• Full UK driving license.

Responsibilities

• Own sales activity for the development from lead management to completion.
• Deliver customer care, acting as the single point of contact for all prospects.
• Convert enquiries into qualified viewings and reservations.
• Present lifestyle and amenities both off‑plan and in person.
• Maintain CRM records for compliance and accuracy.
• Build strong relationships with prospective residents.

Skills

Sales experience

Communication skills

Relationship building

Negotiation skills

Proactive approach

Tools

CRM systems

Digital sales tools

Job description

We’re looking for a New Homes Sales Consultant to launch off‑plan sales for our brand‑new luxury retirement village in West Malling – a development featuring 140 beautifully designed homes set within a vibrant, sustainable community.

You’ll play a key role in bringing this exceptional new community to life, guiding potential residents and their families from first enquiry through to completion, ensuring a seamless, personal and inspiring customer experience every step of the way.

What You’ll Do

• Take full ownership of sales activity for the development – from lead management to completion
• Deliver outstanding customer care, acting as the single point of contact for all prospects
• Convert enquiries into qualified viewings, reservations, and completions, consistently achieving sales targets
• Confidently present the lifestyle, amenities, and benefits of the development both off‑plan and in‑person
• Maintain meticulous CRM records and follow processes to ensure compliance and accuracy
• Build strong relationships with prospective residents and their families, helping them make positive choices about their next chapter
• Collaborate with the Village Manager and wider team to ensure smooth handovers and an exceptional move‑in experience
• Support marketing events, open days, and local networking to raise awareness and drive interest
• Uphold RVG's values, promoting a culture of community, care, and excellence

About You

You’re an engaging and empathetic salesperson with a genuine passion for helping people make life‑changing decisions. You combine commercial drive with warmth and understanding – and thrive in a customer‑focused environment.

You’ll Bring

• Proven experience in new homes, estate agency, or retirement living sales, ideally off‑plan
• A consistent record of achieving or exceeding KPIs
• Exceptional communication and relationship‑building skills
• A proactive, organised, and self‑motivated approach
• Excellent negotiation and closing ability
• Confidence using CRM systems and digital sales tools
• Flexibility to work weekends as required
• A full UK driving licence

What's In It For You

• Competitive salary + great commission structure
• Pension scheme
• Enhanced annual leave
• Life assurance
• Enhanced maternity, paternity, and adoption pay
• Birthday day off
• Employee Assistance Programme
• Retail discounts & wellbeing initiatives
• Learning, development, and volunteering opportunities

Ready to Join Us?

If you’re ready to make a genuine impact by helping people find the next chapter of their lives – and want to be part of a brand redefining later living in the UK – we’d love to hear from you!