Sales Consultant - Givenchy - WRTW Harrods

GIVENCHY; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury fashion brand in Greater London seeks a Brand Ambassador to welcome clients and deliver exceptional customer service. The ideal candidate has 3+ years in high fashion sales, experience in luxury department stores, and strong communication skills. Responsibilities include building client relationships, assisting in product selections, and processing sales confidently. A passion for fashion and knowledge of Givenchy products is essential. This role offers a dynamic environment with opportunities for growth.

Qualifications

• Minimum of 3 years’ experience in sales in a high fashion environment.
• Experience in luxury retail is preferred.
• Strong business sense and experience working with retail KPIs.

Responsibilities

• Welcome clients and provide luxury customer service.
• Build relationships with clients to assist in product selection.
• Process sales professionally while maintaining client relationships.

Skills

Sales experience in high fashion

Strong communication skills

Team player

Client relationship building

Fluency in English

Job description

MAIN PURPOSE

Acting as a Givenchy brand ambassador you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.

Job Responsibilities

GENERAL DUTIES AND RESPONSIBILITIES

• Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment.
• Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice.
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
• Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image.
• Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team.
• Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in store training and educating yourself on all Givenchy product lines.
• Support control and management of stock in line with the guidance from Stock Control colleagues.

PROFILE

PROFILE AND EXPERIENCE A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred. Experience in selling leather goods with an understanding of craftsmanship and quality is a must. Strong business sense and experience working with retail KPI’s is a must. A genuine interest for fashion and Givenchy as a brand. Hardworking and committed to achieving/exceeding targets. Team player and able to work autonomously. Excellent personal presentation – a Givenchy Brand Ambassador. Strong communication and relationship building skills. Existing clientele network would be a plus. Fluent in English is essential and additional languages are an advantage.