Sales Consultant - Givenchy - MRTW Harrods

GIVENCHY; City Of London; On-site; GBP 25,000 - 40,000; Full time

Job summary

A luxury fashion brand is looking for a Brand Ambassador to provide exceptional customer service and build relationships with clients. You will need a minimum of 3 years of sales experience in a high fashion environment, strong communication skills, and a genuine passion for fashion. The role is based in London and requires adherence to high standards of presentation and style.

Qualifications

• Minimum of 3 years’ experience in sales in a high fashion environment.
• Experience in luxury department stores preferred.
• Strong business sense and ability to work with retail KPIs.
• Genuine interest in fashion and Givenchy.

Responsibilities

• Welcome clients and ensure they feel comfortable.
• Assist in selecting products while building relationships.
• Process sales confidently while maintaining client rapport.
• Gather CRM details to build and maintain client relationships.
• Maintain store standards and visual merchandise guidelines.

Skills

Sales experience

Customer relationship management

Fluent in English

Communication skills

Team player

Job description

Overview

Acting as a Givenchy brand ambassador you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.

Responsibilities

• Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment.
• Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image
• Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team
• Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in store training and educating yourself on all Givenchy product lines
• Support control and management of stock in line with the guidance from Stock Control colleagues

Profile

PROFILE AND EXPERIENCE A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred Experience in selling leather goods with an understanding of craftsmanship and quality is a must Strong business sense and experience working with retail KPI’s is a must A genuine interest for fashion and Givenchy as a brand Hardworking and committed to achieving/exceeding targets Team player and able to work autonomously Excellent personal presentation – a Givenchy Brand Ambassador Strong communication and relationship building skills. Existing clientele network would be a plus Fluent in English is essential and additional languages are an advantage