Sales Consultant (8 hours/week, fixed term)

Swarovski; Norwich; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Staff discount

Holiday entitlement

Volunteering day

Staff refreshments

Referral bonus

Awards program

Season ticket loan

Benefits platform access

Career development

Job summary

Swarovski in Norwich is seeking a Sales Consultant to deliver exceptional service and create memorable brand experiences. You’ll inspire customers with passion for our products, drive sales, and contribute to a vibrant team in a luxury retail environment.

Join a culture where storytelling, fashion, and brilliance meet. You’ll stay informed on product knowledge, promote loyalty programs, and help maintain an inviting store atmosphere while meeting personal and team targets.

Qualifications

• Passionate about fashion, luxury, or lifestyle brands.
• Experienced in a multicultural retail environment.
• Excellent and proven customer service skills and a winning personality that builds trust
• Curious, empathetic, and results-driven team player with a commercial mindset
• Digitally savvy and comfortable using retail technology
• Confident expressing your individuality and bringing creative ideas to the team

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling
• Build trust and lasting relationships with customers, promoting loyalty programs
• Achieve individual and team sales goals, taking accountability for results
• Collaborate with your team to create a welcoming, organized store environment
• Stay up to date with brand products knowledge, using digital tools to enhance the customer experience

Skills

Customer service

Multicultural experience

Trust building

Sales mindset

Digital savvy

Team player

Job description

At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day. Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction reflects the pop luxury and elegance of Swarovski. As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and contributing to a vibrant team.

About the Job

• Deliver outstanding customer service and create emotional connections through storytelling
• Build trust and lasting relationships with customers, promoting loyalty programs
• Achieve individual and team sales goals, taking accountability for results
• Collaborate with your team to create a welcoming, organized store environment
• Stay up to date with brand products knowledge, using digital tools to enhance the customer experience

About You

• Passionate about fashion, luxury, or lifestyle brands
• Experienced in a multicultural retail environment
• Excellent and proven customer service skills and a winning personality that builds trust
• Curious, empathetic, and results-driven team player with a commercial mindset
• Digitally savvy and comfortable using retail technology
• Confident expressing your individuality and bringing creative ideas to the team

What We Offer

You can expect a range of benefits, including:

• Competitive salary
• Monthly bonus scheme
• Industry leading, generous staff discount (60% off the RRP) starting on your first day
• 30% off the RRP on Swarovski Created Diamonds
• Enhanced annual holiday entitlement
• 1 x paid Volunteering Day each year
• Food & refreshments provided in store to be enjoyed during your shift
• Staff Referral Bonus – up to £250
• Jubilee Awards to celebrate key service milestones
• Annual Awards to celebrate and recognize your achievements
• Season Ticket Loan
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
• Opportunities for career development
• Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles.
• We support your development so you can build a career that matches your ambitions.

About Swarovski

About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.