Sales Consultant

Co-op Group; Manchester; Remote; GBP 25,000 - 29,000; Full time

Job summary

A leading retail cooperative is seeking a Sales Consultant to join its Legal Services team. The role involves discussing legal solutions with clients and providing exceptional customer service. Full training is provided, making this a great opportunity for those without a legal background. The position offers a competitive salary and benefits including a pension scheme and discounts on products.

Benefits

Competitive salary

Coaching and training

Pension with employer contributions

Monthly incentive scheme

28 days holiday plus bank holidays

Employee discounts

Free wellbeing support

Wagestream - money management app

Qualifications

• Previous experience in B2B or B2C sales support.
• Full UK driving licence and access to a vehicle.
• Ability to adapt communication style with diverse clients.

Responsibilities

• Attend video or phone appointments with clients.
• Identify clients' needs and provide appropriate solutions.
• Explain legal issues simply and understandably.
• Build positive relationships with colleagues and clients.
• Perform to agreed targets for client outcomes.

Skills

Customer service skills

Communication skills

Consultative sales experience

Listening skills

Confidence and empathy

Literacy and numeracy

General IT skills

Job description

Sales Consultant - Legal Services
£25,000-£28,500 base salary, OTE £42,000 plus excellent benefits (Work Level 6B)
Monday-Friday, 37.5 hours flexible between 9am and 9pm, with some evening requirements and one in four Saturdays, or part time minimum 4 days per week
Remote across England and Wales with occasional travel required
For this role you'll be required to start on 19th January 2026

We look for people with great customer service and communication skills to join us as sales consultants at Co‑op Legal Services. We offer accessible legal advice and support around later life issues - without the jargon. You'll work in our estate planning team; helping our clients to plan for events that happen in life and looking after their loved ones when they need our support.

In this role, you'll discuss solutions with potential clients using a consultative approach. You don't need a background in law to do this job, as we'll provide full training and ongoing development. If you've got the client care skills and commercial awareness we're looking for, we can offer you the chance to build your career with a business that puts people at the heart of its strategy.

What you'll do

• attend video or phone-based appointments to discuss the benefits of later life legal services with clients
• work closely with clients to identify their different needs, providing information and solutions to best meet their requirements
• explain legal issues to clients in an understandable way, without legal jargon
• develop positive relationships with Co‑op colleagues, working together to provide the best possible client journey
• perform to agreed targets to deliver outstanding client outcomes and commercial success
• occasionally travel for face to face client or company meetings

This role would suit people who have

• previous experience of B2B or B2C consultative sales and supporting customers to make decisions
• a full UK driving licence and access to your own vehicle
• confidence, empathy and understanding when speaking with potential clients
• active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face to face discussions
• the ability to consult and influence while showing enthusiasm for our products and services
• advanced level of literacy and numeracy
• the ability to achieve key targets
• good general IT skills, with the ability to quickly learn and adapt to new systems

Why Co‑op?

• competitive salary
• coaching, training, and support to help you develop
• pension with up to 10% employer contributions
• monthly incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co‑op own brand food products and 10% discount on other products and services
• free support for your physical, financial, and mental wellbeing
• Wagestream – a money management app that gives you access to a percentage of your wage as you earn it

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

If you're successful in your application, we'll perform some background checks as part of our pre‑employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co‑op does not offer visa sponsorship for this role.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co‑op colleague, this does not need to be completed.