Sales Consultant

KAO; Hounslow; On-site; GBP 28,000; Full time

Job summary

A renowned luxury brand located in Hounslow is looking for a passionate Sales Consultant to provide exceptional customer service and product knowledge at our Heathrow World Duty Free terminal. The role requires excellent communication skills and a commitment to high grooming standards. The position offers a competitive salary and attractive perks including a generous staff discount and development opportunities.

Benefits

50% staff discount on Molton Brown products

22 days holiday + Bank Holidays

Monthly store bonus scheme

Healthcare Plan

Company Pension Scheme

Qualifications

• Ability to approach tasks with a positive, can-do attitude.
• High level of personal grooming standards.
• Drive and motivation to achieve both store and personal KPIs.

Responsibilities

• Provide excellent customer service and detailed product knowledge.
• Assist with general store-related tasks including stock management.
• Champion brand values while engaging with customers.

Skills

Excellent communication skills

Confidence

Positive attitude

Teamwork

Job description

The Opportunity

We are looking for a dedicated individual, with a passion for luxury to join us as Sales Consultant in our Heathrow, World Duty Free terminal counters. This is a full‑time opportunity, working 37.5 hours per week. World Duty Free is open from 5am – 11pm, so your shift times could vary across those hours, including before and after, in order to meet business requirements.

Responsibilities

As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalised selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. You will also assist the team with general store‑related tasks, including stock management, cleaning and replenishment.

What we are looking for

We are looking for people with excellent communication skills, who can demonstrate confidence and the ability to approach any task with a positive, can‑do attitude. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values. You must be able to work well in a team, having the drive and motivation to achieve both store and personal KPIs, and have flexibility in your working arrangements to suit business requirements.

What we can offer you

• An annual salary of £27,690
• A 50% staff discount to use on all of your favourite Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday!
• A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Company Pension Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Learning and development opportunities within our business and across our brands

About Molton Brown and Kao

Molton Brown is part of Kao founded in Japan in 1887. Kao is passionate about making a difference in people's lives with our high‑quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

How we work

Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

Hiring Process

Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more

If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us, please visit https://www.kao.com/emea/en/

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