Sales Consultant

Charles Stuart Executive Search Consultants Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A premium design-led brand is seeking a full-time Sales Executive to join their office-based team near Crawley. The role involves providing exceptional customer service, managing B2C orders, and maintaining client relationships. Candidates should have a strong interest in interior design and excellent communication skills. Supportive team culture with growth opportunities is offered, alongside benefits such as gym membership subsidy.

Benefits

Onsite breakfast

Gym membership subsidy

Opportunities for growth

Qualifications

• Passionate about delivering excellent customer experiences with a confident phone manner.
• Strong interest in interior design and ability to understand customer needs.
• Organised, proactive, and comfortable with follow-ups.
• Strong communication skills and quick learner of product information.

Responsibilities

• Handle inbound calls and online chats with accurate support.
• Process B2C orders and manage sales via multiple channels.
• Maintain customer records in Salesforce.
• Build trusted relationships with clients.
• Support Showroom and Trade Sales as needed.

Skills

Customer experience delivery

Communication skills

Problem-solving skills

Understanding customer needs

Organisational skills

Tools

Salesforce

Job description

Sales Executive / Junior Sales Consultant (Interior Design Focus)

We are a premium, design-led brand specialising in architectural kitchen and bathroom fixtures. Known internationally for our minimalist aesthetic and innovative engineering, we pride ourselves on exceptional customer experience.

We’re looking for a full-time Sales Executive to join our office-based team near Crawley. This role would also suit a junior candidate with a passion for interiors and a willingness to learn. You’ll support customers, offer design-led guidance, and help bring their ideas to life.

Key Responsibilities

• Handle inbound calls, online chats, and product enquiries with prompt, accurate support.
• Process national and international B2C orders and manage sales via phone, chat, and email.
• Maintain customer records in Salesforce and maximise sales opportunities.
• Build strong, trusted relationships with clients and collaborate across teams.
• Support Showroom Sales, Trade Sales, and After‑Sales when needed.

About You

• Passionate about delivering excellent customer experiences; confident phone manner.
• Strong interest in interior design with the ability to understand customer needs.
• Organised, proactive, and comfortable following up quotes and building client relationships.
• Able to learn product and technical information quickly.
• Strong communication and problem‑solving skills.
• Experience with Salesforce or similar systems is beneficial.
• Previous sales experience is preferred but not essential for junior applicants.

What We Offer

• A family‑owned company built on People, Product, Customer, and Community.
• Monday‑Friday, 9 am‑5 pm working hours.
• Supportive, inclusive team culture.
• Onsite breakfast and gym membership subsidy.
• Opportunities for growth and personal development.