Sales Consultant

KAO; England; On-site; GBP 28,000; Full time

Job summary

A luxury retail company is looking for a Sales Consultant at Gatwick Airport. This full-time position demands a passion for luxury and excellent customer service skills. Responsibilities include providing personalized experiences, assisting with stock management, and ensuring high personal grooming standards. Benefits include a salary of £27,690, staff discounts, and comprehensive development opportunities. Join a brand renowned for quality and ethics in a supportive environment.

Benefits

50% staff discount on products

22 days holiday + Bank Holidays

Monthly store bonus scheme

Free product allocation quarterly

Enhanced family leave

Healthcare Plan

Wellbeing Support

Recognition Awards

Company Pension Scheme

Learning and development opportunities

Qualifications

• Passion for luxury and excellent customer service skills required.
• Ability to assist with stock management and store tasks.
• Willingness to provide sensory customer experiences.

Responsibilities

• Provide excellent customer service and detailed product knowledge.
• Use a personalized selling approach to enhance customer experiences.
• Assist the team with general store-related tasks.

Skills

Excellent communication skills

Confident and positive attitude

High personal grooming standards

Ability to work well in a team

Drive and motivation to achieve KPIs

Flexibility in working arrangements

Job description

The Opportunity

We are looking for a dedicated individual, with a passion for luxury, to join us as Sales Consultant in Gatwick Airport. This is a full‑time opportunity, working 37.5 hours per week.

Responsibilities

As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalised selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.

Qualifications

Excellent communication skills, a confident and positive, can‑do attitude, high personal grooming standards and a passion for luxury are essential. You must be able to work well in a team, have the drive and motivation to achieve both store and personal KPI’s and be flexible in your working arrangements to suit business requirements.

What we can offer you

• A salary of £27,690
• A 50% staff discount to use on all of your favourite Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday!
• A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Company Pension Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Learning and development opportunities within our business and across our brands

Molton Brown is part of Kao founded in Japan in 1887. Kao is passionate about making a difference in people's lives with our high‑quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.