Sales Consultant

Charles Stuart Executive Search Consultants Ltd; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A premium design brand is seeking an experienced full-time Sales Executive to join their office-based team near Crawley. You will manage inbound sales inquiries, close sales effectively, and maintain customer relationships. Ideal candidates have a strong customer service background and experience with Salesforce. The position offers work-life balance and opportunities for personal development.

Benefits

Gym membership subsidy

Onsite daily breakfast

Opportunities for personal development

Work-life balance

Qualifications

• Previous sales experience in a high-paced environment is preferred.
• Strong ability to close sales effectively by understanding customer preferences.
• Proficiency with Salesforce and other sales systems.

Responsibilities

• Manage all inbound calls and online chats related to sales and inquiries.
• Daily processing of B2C proformas/orders and managing sales via various channels.
• Maintain accurate customer records for effective data management.

Skills

Customer service

Sales closing

Communication skills

Problem-solving

Salesforce proficiency

Tools

Salesforce

Ring DNA

WooCommerce

Job description

Sales Executive

We are a premium design brand specialising in architectural kitchen and bathroom fixtures. Rapidly grown into an international brand known for its minimalist aesthetic, innovative product engineering, and exceptional customer experience.

We are looking for an experienced full-time Sales Consultant to join our office-based sales team, located near Crawley. You will have the opportunity to show your expertise and design skills as you engage with retail clients with the ultimate goal of bringing our client's vision to life.

What you will be doing:

• Manage all inbound calls and online chats related to sales, after sales and product inquiries, ensuring prompt and accurate responses.
• Transfer calls to the relevant departments where required and respond to voicemails in a timely and professional manner.
• Daily processing of B2C proformas / orders, both national & international, and managing sales over the phone, via chat, and e‑mail.
• Maintain accurate and up-to-date customer records in Salesforce for effective data management.
• Work to grow and maximise sales, leads, and opportunities.
• Develop a trusted advisor relationship with customer stakeholders.
• Proactive and professional collaboration with all customers, teams, and departments.
• Available to assist other team members and stakeholders with Showroom Sales, Trade Sales, and general After Sales enquiries.

About you:

• Exhibit passion in ensuring customers have a meaningful and positive experience at all touch points.
• Attentive to customer needs and enquiries, showcasing excellent phone manner and high-level of customer service.
• Strong ability to close sales effectively by understanding customer preferences.
• Proactive and prioritise calling customers pre‑quote and quote follow‑up to ensure building strong client relationships.
• Have a deep understanding of our product & technical knowledge, enabling you to provide accurate information to our customers.
• Build strong relationships with clients, colleagues, and industry partners, fostering trust through professionalism, integrity, and reliability.
• Committed to helping customers achieve desired outcomes with strong project and time management skills.
• High-level communication, interpersonal, and problem‑solving skills.
• Proficiency with systems like Salesforce, Ring DNA, and WooCommerce.
• Previous sales experience in a high‑pace environment is preferred.

What we can offer you:

• Work for a family‑owned company driven by our company pillars: People, Product, Customer, and Community.
• Work‑life balance, our hours are 9 am – 5 pm, Monday – Friday.
• A positive team culture that fosters inclusivity and belonging.
• Onsite daily breakfast and gym membership subsidy.
• Opportunity for personal development and career growth.