Sales Consultant

Metropolitan Thames Valley Housing; Cambourne; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

A leading housing association in England is seeking a Sales Consultant on a 12-month FTC to deliver a positive customer journey and meet sales targets across multiple locations. The role requires expertise in sales and customer service, with at least 3 years of experience in shared ownership sales. The position offers a range of benefits, including a hybrid working model and extensive training opportunities, focusing on delivering exceptional customer care throughout the sales process.

Benefits

28 days annual leave plus bank holidays

Volunteering days for community work

Matched contribution pension scheme

Health cash plan scheme

Cycle2Work scheme

Life assurance cover 3x salary

Extensive learning and training opportunities

Qualifications

• Experience in a sales and customer service environment.
• Expert knowledge of intermediate and private sales products.
• Proven experience of delivering excellent customer care.

Responsibilities

• Deliver the customer journey from site launch through to completion.
• Engage efficiently with key internal and external stakeholders.
• Support the marketing team and collaborate for new developments.

Skills

Sales and customer service experience

Knowledge of shared ownership sales

Excellent customer care

IT and numeric literacy

Strong communication skills

Job description

Sales Consultant – 12 months FTC

Salary: £36,599 to £38,525

This role will have a geographical spread – Cambridgeshire, Huntingdon & our Head Office in Farringdon

Job Description

Sales Consultant is the front‑line representative of So Resi and MTVH, responsible for delivering the sales budget across multiple locations. You will contribute to sales delivery and performance, ensuring excellent customer experience and compliance with health and safety requirements. Your role covers the customer journey from site launch, through lead management and application processing to completion, engaging with all key stakeholders throughout the process.

Responsibilities

Deliver the customer journey from site launch through lead management and application processing to completion.

Engage efficiently with key internal and external stakeholders throughout the sales process.

Monitor weekly all void properties to ensure ongoing security.

Support the marketing team in implementing sales strategies and collaborate with MTVH cross‑functional teams to support new developments.

Qualifications and Experience

• Experience in a sales and customer service environment
• Expert knowledge of intermediate and private sales products with at least 3 years shared ownership sales experience
• Understanding of the legal process of shared ownership and outright property sales
• Proven experience of delivering excellent customer care
• IT and numeric literacy with strong written and verbal communication skills
• Sales office and show home management experience
• Responsible for weekly monitoring of all void properties to ensure their ongoing security

Benefits

• 28 days annual leave plus 8 bank holidays (pro‑rata for part‑time) per year
• 2 volunteering days per year for community work
• An additional “Beliefs” day once a year
• Supported family‑friendly approach with extended parental, maternity, paternity and adoption leave
• Matched contribution pension scheme up to 9%
• Salary sacrifice schemes and season ticket loans
• Health cash plan scheme for everyday healthcare needs (family members can be added)
• Cycle2Work scheme
• Hybrid working (dependent on role and department)
• Life assurance cover 3x your salary
• Tenancy deposit – interest‑free loan and season ticket loan assistance
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform and workplace pages for organisational activity and colleague interaction
• Career progression across the organisation with mentoring, coaching and apprenticeship programmes
• Employee Assistance Programme supporting wellbeing of colleagues

EEO Statement

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long‑term health conditions, providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.

Other Information

We do not currently offer visa sponsorship.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001

About Us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Diversity & Inclusion

• Gender
• Ethnicity
• LGBTQ+
• Disability

Core Values

Our core values of Dare, Care and Collaborate demonstrate that we are a people‑focused business, solving social issues by working together.

We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to complete the application as soon as possible to avoid disappointment.