Sales Consultant

Vistry Homes Ltd; Bonsall CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction firm in the UK is seeking a Sales Consultant for its Nottingham site. The role involves managing the sales process, delivering excellent customer service, and generating leads. Candidates should have strong negotiation skills, excellent IT abilities, and experience in a customer-facing role. The position offers flexible working arrangements and may require weekend availability.

Qualifications

• Experience working in a customer facing role delivering under pressure.
• Proven ability to work under pressure and meet sales targets.
• Strong negotiation and sales skills.

Responsibilities

• Maintain detailed knowledge of all relevant purchase assistance schemes.
• Conduct yourself with internal and external stakeholders as ambassadors of the company.
• Proactively seek out prospective sales and follow up all enquiries.

Skills

Customer service

Sales negotiation

Lead generation

Microsoft Office

Communication

Job description

We have a new opportunity for a Sales Consultant to join our team within Vistry North Midlands, at our Nottingham site (NG5 5JZ). As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role will involve an element of weekend working.

Responsibilities

• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
• Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
• Awareness of local market and economic conditions.
• Travel to all designated developments to undertake pre booked customer appointments.
• Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site and house types, to ensure every customer is offered a bespoke choice of purchase options.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
• Work with the Site teams to understand the build progress to provide customer information as required.
• Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
• Take responsibility for all company property, equipment and presentation across each site within the specified developments.
• Maintain the sales arena including show homes on the development in line with brand and company standards.

Qualifications

• Experience working in a customer facing role delivering under pressure
• Experience in generating leads and sales through telephone-based business development.
• Proven track record of successfully completing the sales process with customers
• Proven ability to work under pressure and meet sales targets
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Strong negotiation and sales skills
• Excellent administration and organisational skills
• Good planning and organisational skills
• Excellent communication skills