Sales Consultant

Neve Jewels Ltd; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

A luxury jewellery retailer in Birmingham is seeking an experienced Jewellery Sales Consultant to join their successful sales team. The role involves client engagement, product knowledge, and exceeding sales targets while delivering exceptional customer service. Candidates should possess 1-2 years of sales experience in luxury retail and a passion for luxury products. The position offers a salary up to £25,500 plus commission and benefits including private healthcare and employee discounts.

Benefits

Commission

20 days holiday plus 8 days bank holiday

Private Healthcare

Employee Assistance Programme

Company discount

Company pension

Employee discount

Referral programme

Qualifications

• Minimum of 1-2 years sales experience in luxury retail.
• Confident telephone manner and excellent communication skills.
• Strong attention to detail and a keen eye for aesthetics.

Responsibilities

• Greet clients warmly and build genuine relationships.
• Develop understanding of jewellery collection.
• Meet and exceed sales targets proactively.
• Deliver exceptional customer service.
• Maintain a polished and sophisticated appearance.

Skills

Sales experience in luxury retail

Experience with high-end clientele

Excellent interpersonal skills

Proactive team player

Problem-solving skills

Flexibility

Passion for luxury products

Job description

We are looking for a luxury Jewellery Sales Consultant to join our successful sales team based in Birmingham, working 40 hours over 5 days, working any 5 out of 7 days including bank holidays and weekends.

Responsibilities

• Client Engagement and Consultation: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
• Product Knowledge: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
• Sales Performance: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.
• Customer Experience: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
• Brand Ambassadorship: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.
• Collaboration: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

Qualifications and Experience

• Minimum of 1-2 years sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
• Experience liaising with high-end clientele is advantageous.
• Confident telephone manner.
• Proactive team player.
• Problem solving: employ critical thinking to identify possible solutions.
• Flexibility: Be able to adapt quickly and efficiently in line with the changing needs of the role.
• Have a keen interest in new software and the ability to learn new systems quickly.
• Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
• A passion for luxury products and an innate sense of style.
• Strong attention to detail and a keen eye for aesthetics.
• Ability to work in a fast-paced, dynamic environment while maintaining a high level of professionalism.
• A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.

About the Company

Hi, we are the Diamonds Factory! Founded in 2008, we embarked on a purpose to change the market when it came to buying exceptionally high-quality, affordable diamond jewellery pieces. With a wealth of experience behind us, we are proud to say we're one of the most trusted jewellery brands on the market, and love nothing more than making those milestone moments even more memorable.

Salary and Benefits

Basic salary up to £25,500 per annum with the opportunity to earn commission and rewards. Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

• Commission
• 20 days holiday plus 8 days bank holiday pro rata
• Private Healthcare
• Access to 24hr Employee Assistance Programme
• Company discount
• Company pension
• Employee discount
• Private medical insurance
• Referral programme

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.