Sales Associate, Part Time - Covent Garden - London

Reformation; City of Westminster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A mission-driven retail company in the City of Westminster is seeking a passionate Associate. This role focuses on achieving sales goals and providing an exceptional customer experience. You will be responsible for engaging with customers, sharing brand stories centered around sustainability, and ensuring product accessibility. Ideal candidates will have experience in sales or retail and a strong customer-first mindset. Flexibility in scheduling is essential as the role requires weekend availability.

Qualifications

• Experience working with sales or retail organizations.
• Ability to work effectively with diverse personalities.
• Self-motivated and driven to take on new challenges.

Responsibilities

• Meet and exceed individual sales goals.
• Assist in client engagement and clientele generation.
• Deliver an excellent client experience and embody brand values.

Skills

Sales experience

Interpersonal skills

Adaptability in fast-paced environments

Job description

None of this work is possible without the incredible people behind it. We're a mission‑based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in‑store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long‑term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador – embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

Qualifications

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast‑paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self‑motivation for your work and career.

Compensation

The wage for this position is £13 per hour.

• Available to work a minimum of 10 hours per week.
• Available to work a minimum of 3 days per week, weekends included.
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

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