Sales Associate (Part Time) | Cardiff

REISS; Cardiff; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Seasonal wear allowance

Employee discount

Commission

Pension

Wellbeing services

Health plan

Fitness discounts

Cycle to work

Parental pay

Annual leave

Referral scheme

Career development

Job summary

Reiss in Cardiff is seeking a Sales Associate to join our store on a permanent part-time basis. You will deliver a premium customer service experience and support the management team to achieve sales and operational goals.

You will become a brand ambassador, maintain visual standards and provide in-depth knowledge of our products, helping customers find the perfect pieces while delivering the Reiss experience.

Qualifications

• Passion for premium or luxury product.
• Experience in a customer-facing environment.
• Ability to see things through the customer’s eyes.
• Excellent customer service skills.
• Flexibility to adapt to changing priorities.
• Able to work in a fast-paced retail environment.
• Excellent communication and interpersonal skills.
• Strong organisational and decision-making abilities.
• Team player with collaborative approach.
• Good written and verbal communication skills.

Responsibilities

• Deliver a premium and tailored customer service experience.
• Provide in-depth knowledge of the brand and our products.
• Communicate appropriately and effectively with customers, team members and management.
• Maintain visual standards.
• Act as a Reiss Brand Ambassador.

Skills

Premium products

Customer facing

Customer-focused

Customer service

Adaptability

Fast-paced

Communication skills

Organisational skills

Team player

Written and verbal comms

Job description

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

As part of our Retail team, you’ll be joining our store in Cardiff as a Sales Associate, on a permanent, part-time basis. You’ll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

Who you are

• Has a passion for premium or luxury product
• Previous experience in a customer‑facing environment
• Be able to see things through the customer’s eyes
• Excellent customer service skills
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast‑paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision‑making skills
• Be a team player
• Good written and verbal communication skills

What you’ll be doing

• Delivering a premium and tailored customer service experience
• Providing in depth knowledge of the brand and our products
• Communicating appropriately and effectively with customers, team members and management
• Maintaining visual standards
• Acting as a Reiss Brand Ambassador

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding commission structure.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 23 days annual leave, increasing to 25 days after 2 years’ service.
• Employee referral scheme.
• Career development opportunities.

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.