Sales Associate - Lakeside

Browns Jewellers; Essex; On-site; GBP 26,000 - 42,000; Part time

Benefits offered by this job

Uncapped commission

Profit Share Scheme

Generous staff discount

Job summary

Browns Jewellers is expanding its UK team and seeks a confident Jewellery Advisor to deliver exceptional client experiences and build lasting relationships with luxury buyers. You will showcase Browns’ heritage, cultivate repeat business, and contribute to achieving store targets in a premium retail environment.

Join a family-owned market leader with a long-standing reputation for fine craftsmanship, customer care, and a structured onboarding and development programme.

Qualifications

• Background in retail, luxury retail or related client/service roles.
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours including weekends and holidays.
• Proficiency with POS and CRM systems.
• Must have authorization to work in the United Kingdom.
• Preferred qualification – a University Degree.

Responsibilities

• Elevate in-store experience by delivering memorable moments to every client.
• Deepen relationships to drive lifetime loyalty and spend.
• Build and grow your client base, turning first-time shoppers into loyal, returning clients.
• Hit and exceed personal and store sales targets.
• Deliver a significant portion of sales through repeat client business.
• Bring Browns’ product knowledge and brand story to life daily.

Skills

Relationship-building

Sales-driven

Customer-service

Luxury retail

Education

University degree

Tools

POS systems

CRM systems

Job description

Since 1934, Browns has created a legacy of exquisite designs and romantic ideals. We’re a proudly family-owned luxury jeweller, trading since 1934, with over 40 stores across South Africa, the UK and Australia. Now we’re growing our UK team — and looking for someone who can bring energy, polish and genuine care to every client who walks through our doors.

Every ring, every gift, every “yes” — at Browns, our Jewellery Advisors don’t just sell jewellery, they’re part of someone’s story. If you love the thrill of the sale, the sparkle of fine craftsmanship, and building relationships that keep clients coming back, we want to hear from you.

WHAT YOU'LL BE DOING:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Building and growing your own client base, turning first-time shoppers into loyal, returning clients.
• Hitting and exceeding personal and store sales targets.
• Deliver a significant portion of sales through repeat client business.
• Bringing Browns’ product knowledge and brand story to life, every day.

WHO WE ARE LOOKING FOR:

• A natural relationship-builder who thrives on delivering exceptional client experiences.
• Polished, sophisticated, professional, and genuinely passionate about fine jewellery, people and sales.
• Ambition, enthusiasm, and a desire to grow your career.

Requirements

• Accomplished professional with a background in retail, luxury retail or relevant client/service related roles
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours including weekends and holidays.
• Proficiency with Point of Sales (POS) and Client Relationship Management (CRM) systems.
• Must have authorization to work in the United Kingdom
• Preferred Qualification - A University Degree.

Benefits

• Industry-leading and competitive basic salary
• Uncapped commission
• Incentive Profit Share Scheme
• Generous staff discount and employee merchandise benefits
• Seasonal competitions
• A structured onboarding and development programme
• Ongoing professional coaching from an experienced management team
• In-depth brand training, with early access to exciting new product launches
• A close, high-performing team that celebrates success together
• A 90-year-old family business where your work is genuinely visible
• A caring, fun and dynamic team culture

Your Journey with Us:

• After being shortlisted, our Talent team will have a conversation with you to get to know you whilst sharing the details of the role.
• If you are shortlisted, you will be invited for a face-to-face interview to meet the team with our Boutique Manager where you will share your experience and learn more about the role in depth. This is a chance for you to experience the team dynamics and our company culture first hand.
• Finally, you will have the opportunity to meet with our wider leadership team who can share our overall vision and plans for the future.
• If your interviews are successful, you will start your journey with us after all required pre-employment screenings have been completed.