Sales Associate - Ladies Shoes - Full Time - The Summit

belk; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

BELK is seeking a Sales Associate in our Birmingham, UK store to deliver an exceptional customer experience. You will build relationships, assist with merchandise selection, provide product recommendations, and process transactions to drive sales and store metrics.

You will maintain appealing displays, stay informed on promotions, policies, and store events, and support daily store operations, including fulfillment and inventory control.

Qualifications

• Strong focus on customer service and achieving store objectives.
• Willingness to learn and grow in product knowledge.
• Ability to take ownership of tasks and contribute to store success.
• Excellent communication skills.
• Comfort with technology (smart devices, tablets, Windows).
• Availability for flexible scheduling, including nights, weekends, and holidays.
• Regular movement around store areas and customer accessibility.
• Ability to lift/move at least 40 lbs.

Responsibilities

• Provide excellent customer service to build relationships and drive sales.
• Greet and assist customers, offering personalized service and product recommendations.
• Apply suggestive selling to meet customer needs and boost sales.
• Develop customer loyalty through genuine engagement and service.
• Process transactions accurately and handle inquiries, returns, and concerns professionally.
• Maintain attractive selling areas and accurate signage, keep fitting rooms clean.
• Enhance product knowledge and skills through training and feedback.
• Contribute to a positive store culture and teamwork.
• Support store operations including fulfillment, pricing, promotions, and displays.
• Follow safety and asset protection procedures to minimize risk.

Skills

Customer service

Sales ability

Relationship building

Communication

Technology proficiency

Flexible schedule

Team collaboration

Merchandise knowledge

Inventory awareness

Asset protection

Job description

The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of product s, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.