Sales Associate (Full-Time) - Westfields London

Alo Yoga; City Of London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading wellness retailer is seeking part-time and full-time associates to enhance customer experiences and drive sales in a dynamic environment. Ideal candidates will possess a strong dedication to customer service, a desire for teamwork, and flexibility in scheduling. Competitive pay and opportunities for personal growth are available.

Qualifications

• Preferred prior work experience in a client-centric, sales environment.
• Passion for customer service and delivering exceptional experiences.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Proof of right to live and work in the UK.

Responsibilities

• Drive and exceed sales goals by leading initiatives.
• Ensure engagement with customers in a friendly environment.
• Continue to build client relationships daily.
• Support business operations across sales and cashier areas.

Skills

Customer service

Sales experience

Teamwork

Empathy

Job description

Responsibilities

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading Alo's initiatives, while optimizing productivity and efficiency.
• Ensure engagement with customers and provide a friendly and easy to shop environment.
• Continue to build the client relationship daily with our customers.
• In partnership with the leadership team, analyse reports in order to strategise and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest‑facing initiatives on the floor.
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details.
• Leverages company tools, incentives, and strategies to support meeting store goal.
• Resolve client needs quickly & effectively ensuring customer satisfaction.
• Educates guests and staff on our product, community and culture.
• Understand and protect the Daily schedule that prioritises the best business strategy, in partnership with the Store Leadership.
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence.
• Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure.
• Support other areas of the business, including Sales and Cashier, as needed.

Qualifications

• Preferred prior work experience in a client‑centric, sales environment.
• Passion for customer service and delivering exceptional experiences.
• Self‑motivated with a desire to achieve results and excel individually, and as a team.
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships.
• Proof of right to live and work in the UK.

Mindful movement. It's at the core of why we do what we do at ALO – it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

Part‑Time associates are expected to work up to 29 hours per week; Full‑Time associates are expected to work 32‑40 hours per week with 100% of their work week on the sales floor. They must be willing to work a flexible schedule including evenings, weekends, and holidays to meet the needs of the business, which are subject to change.