Sales Associate (Full-Time) - Multrees Walk, Edinburgh

ALO YOGA; City of Edinburgh; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

ALO YOGA is seeking a Sales Associate in Edinburgh to drive store performance through authentic guest experiences, product education, and community storytelling. You will collaborate with leadership to implement selling initiatives and maintain a welcoming shopping environment.

This role requires a client-centric approach, a passion for customer service, and the ability to work with the team to meet store goals. Candidates should be able to lift up to 50 pounds and stand for long periods.

Formación

• Previous client-centric sales experience preferred.
• Passion for customer service and delivering exceptional experiences.
• Ability to lift up to 50 pounds and stand for long periods.

Responsabilidades

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading ALO's initiatives, while optimizing productivity and efficiency
• Engage customers to provide a friendly and easy to shop environment
• Build client relationships daily with customers
• Analyze reports with leadership to strategize and drive results
• Ensure effective sales floor coverage through workforce planning and selling initiatives
• Educate guests on product, store goals, launches and initiatives
• Introduce all facets of ALO's business model (Retail, Yoga, Café) through personal knowledge
• Leverage company tools and incentives to support meeting store goals
• Resolve client needs quickly and ensure customer satisfaction
• Educate guests on product, community and culture
• Understand and protect the daily schedule with leadership support
• Assist in processing shipments and maintaining product flow including merchandising and replenishment
• Ensure front and back of house procedures align with policy
• Support other areas including Sales and Cashier as needed

Conocimientos

Customer service

Communication

Team player

Descripción del empleo

Role Objective

The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading ALO's initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with the leadership team, analyse reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goal
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure
• Support other areas of the business, including Sales and Cashier, as needed

Sales Associate Qualifications

• Preferred prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the country from start of employment

Sales Associate Schedule

All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.