Sales Associate 8 Hrs

FashionUnited Group; United Kingdom; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Inclusive work environment

Career progression

Volunteer day per year

Ambassador Programme

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Coach is a global fashion house known for luxury retail experiences. The Sales Associate will deliver elevated customer service, meet sales goals, and support store operations while representing the Coach brand with professionalism.

The role blends luxury retail service with omni-channel selling and teamwork to drive brand loyalty and revenue. Flexible schedule and involvement in brand initiatives are expected.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation, iPad/laptop, Mobile POS, and price sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background or social media/video demo experience is a plus.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through styling and product expertise.
• Drive sales through cross-selling and tailored recommendations.
• Utilize POS, clienteling tools, and social channels to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet KPI targets.
• Source new customers and follow up to close sales.
• Maintain energy on the floor and assist with daily tasks.

Skills

Sales experience

English proficiency

Luxury retail background

Social media savvy

Live-stream shopping

Team collaboration

Adaptability

Tools

POS system

iPad / Laptop

Mobile POS

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Our company name Tapestry represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse – where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Coach can offer you:

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Base Pay Range

£30,160.00 - £32,000.00

The salary range shown represents the full‑time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part‑time roles, the salary will be pro‑rated based on contracted hours. Actual compensation will be determined using objective, job‑related criteria.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.