Sales Associate

Fortnum & Mason; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury delicatessen is seeking a Sales Associate for its charcuterie team in London. The ideal candidate will have 1-2 years of food retail experience, a passion for artisanal products, and outstanding customer service skills. Responsibilities include preparing and displaying meats, recommending products, and maintaining high hygiene standards. This role offers a competitive hourly rate and various benefits, including discounts and career development opportunities.

Benefits

Competitive hourly rate

Discretionary annual bonus

Store and restaurant discounts

Subsidised staff restaurant

28 days holiday

Matched pension scheme

Career development opportunities

Qualifications

• 1-2 years in food retail, deli, or hospitality; experience with premium meats preferred.
• Ability to deliver excellent customer service and work in a fast-paced environment.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Select, prepare, and display a range of artisanal meats.
• Recommend complementary products proactively to customers.
• Uphold food safety practices and manage stock rotation.

Skills

Customer service

Food safety practices

Communication skills

Team collaboration

Job description

Sales Associate - Charcuterie - 37.5 Hrs - London

Join the Fortnum & Mason Charcuterie Team!

Are you passionate about cheese and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Lower Ground Floor team of our Flagship Piccadilly store. Responsible for demonstrating world‑class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum's ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

What You'll Do

• Expertly select, prepare, and display an exceptional range of artisanal meats, including Spanish delicacies and Iberico hams, ensuring visual appeal and freshness at all times.
• Identify customer needs and proactively recommend complementary products, driving sales while maintaining a consultative, luxury approach.
• Uphold strict food safety and hygiene practices, manage stock rotation, and ensure displays meet the highest visual merchandising standards.
• Lead charcuterie tastings and provide expert advice and recommendations to customers.

What We're Looking For

• At least 1-2 years in food retail, deli, charcuterie, or hospitality. Experience handling premium meats / Spanish Iberico preferred.
• Experience in a fast paced environment in a similar role in food (working with meats beneficial but not essential).
• Proven ability to deliver excellent customer service.
• A friendly warm approach with great people skills.
• Flexibility to work various shifts, including weekends.
• Outstanding communication skills.

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.