Sales Associate

Borough Kitchen; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading kitchen retailer in London seeks an outgoing individual for their Battersea store. The role demands a passion for cooking and excellent communication skills to deliver exceptional customer service. Responsibilities include providing product knowledge, maintaining store standards, and building customer loyalty. The position offers competitive hourly wage and industry-leading benefits including discounts and complimentary classes.

Benefits

Industry-leading discount programme

Complimentary Cook School classes

Employee assistance programme

Company events

Qualifications

• Experience in a retail environment is a must.
• Keen to learn, with in-store training provided.

Responsibilities

• Provide excellent customer experience.
• Greet customers and assess their needs.
• Replenish inventory and care for store standards.
• Cross-sell using available tools.

Skills

Excellent communication skills

Passion for cooking

Job description

Location: Battersea Power Station (SW11), with work at other Borough Kitchen stores across London as required.

Hours: Full-time (35 to 40 hours/5 days a week - including weekends)

Store opening hours:

Monday to Saturday: 10:00 AM - 8:00 PM
(Shifts may vary within these hours, including 10 AM - 6 PM and 2 PM - 8 PM, and a 9PM finish during the holidays)

Sunday: 10:00 AM - 6:00 PM

Salary: £13.85 per hour.

Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We offer carefully curated products for the kitchen and table, along with trusted advice and inspiration through our stores, online presence, and renowned Cook School. With five award‑winning stores across London and a thriving e‑commerce platform, our globally sourced products are rigorously selected and tested for functionality, quality, and durability. Our dedication to excellence has earned us a unique position in the industry and strong partnerships with premium brands.

We are looking for an outgoing, friendly, and food‑loving individual to join our Battersea store. We’re seeking someone passionate about cooking and confident in delivering exceptional advice and customer service to help our customers get the most out of their kitchen and dining experiences.

As part of our welcoming and knowledgeable team, you’ll work in a professional yet dynamic environment that celebrates a love of food, cooking, and entertaining.

Please note, availability on weekends and bank holidays is required.

Responsibilities

• Experience in a retail environment - a must!
• Providing an excellent customer experience
• Greeting all customers, assessing their needs and relaying relevant product knowledge to them with confidence
• Helping to build a loyal base of return customers, with a focus on long‑term relationships rather than one‑off transactional selling
• Replenishing inventory and helping management identify selling trends, low stock or stock‑outs
• Care for store standards, including displays and merchandising
• Ringing through purchases, arranging deliveries and providing after‑sales service to customers
• Cross‑selling to customers using available tools, including special orders and our online shop

Qualifications

• A genuine passion for cooking and entertaining
• Excellent communication skills
• Keen to learn, with the support of in‑store training on products and selling skill

Benefits

• Industry‑leading discount programme on products for our employees
• Complimentary Cook School classes
• Company events
• Access to an employee assistance programme which includes free counselling sessions, free financial and legal advice, discounts and cash‑back offers for over 1200+ brands, and many other offerings around health and wellbeing
• Be part of a passionate and knowledgeable team that values quality and craftsmanship

Borough Kitchen is proud to be both an Equal Opportunities Employer and a London Living Wage Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.