Sales Assistant (Snow Sports)

Rushden Lakes; Hemel Hempstead; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Staff discount 40-60%

Wellbeing support

Training opportunities

Holiday allowance up to 33 days

Annual bonus up to £750

Job summary

Rushden Lakes is hiring a Sales Assistant (Customer Advisor) to help customers find the right outdoor gear and provide friendly, expert service in-store.

You’ll be trained on gait analysis, boot fitting and rucksack fitting, with rota patterns including weekends. Great for those who enjoy the outdoors and helping people get the right kit.

Qualifications

• Excellent customer service and interpersonal skills.
• Willingness to learn about outdoor gear and services.
• Ability to multitask and stay organised in a retail setting.

Responsibilities

• Deliver friendly, helpful advice to customers.
• Learn and deliver gait analysis, boot fitting, and rucksack fitting.
• Keep the store tidy and create a welcoming environment.
• Support weekend shifts as part of a flexible rota.

Skills

Customer service

Communication

Organisation

Eager to learn

Tools

Gait analysis

Boot fitting

Rucksack fitting

Job description

Whether you’re studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week – all while being part of a team that helps people enjoy the outdoors.

If that sounds like the kind of flexibility you're after, you might be just who we’re looking for.

We’re hiring Sales Assistants to:

• Give friendly advice to customers
• Get full training on specialist services like boot fitting and gait analysis
• Enjoy 40 - 60% discount on top outdoor brands

Sound interesting? Read on to learn more.

About us

We believe life is better in the mountains. Whether it’s carving down wide-open runs, chasing powder through the trees, or heading off for a weekend in the snow, time on the slopes strips life back to what matters — speed, skill, and the next line waiting to be ridden. But great days on the mountain start long before the first lift, they start with the right kit and the right advice.

We're looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure. From experienced hikers to weekend walkers, you’ll give friendly, helpful advice and make sure they find the gear that suits them.

We’re proud to be part of the Cotswold Outdoor Group, alongside Cotswold Outdoor and Runners Need,combining specialist expertise, trusted brands, and a shared passion for helping more people get outside.

What you’ll be doing

As part of our store team you’ll be working with friendly people who enjoy the outdoors, just like you. You’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:

• Deliver a standout shopping experience by understanding each customer’s needs and helping them find the right outdoor gear
• Take pride in the store’s appearance and work with your team to create a welcoming and inspiring environment for every customer
• Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we’ll give you all the training you need to support every customer’s journey
• Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
• Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
• Take advantage of regular learning and development opportunities – whether you’re starting out or aiming to progress, we’re here to help you grow.

We’re looking for someone who

• Enjoys helping people and providing great customer service
• Communicates well and can talk to different kinds of people
• Is organised and can handle more than one task at a time
• Is eager to learn about the outdoors and the products we sell

Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.

What you’ll get from us

We know that great people make a great team, so we make sure you feel valued and supported. Here’s what you’ll get when you join us:

• Starting salary of £13.24 per hour (£11.58 per hour if you’re under 21)
• Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
• Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
• 40 – 60% discount on our full range of outdoor clothing and gear
• Up to 33 days holiday (pro-rated based on your role and hours) with the option to buy more
• Yearly bonus of up to £750 (based on how many hours you work)
• Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.

This advert may close early if we receive a high number of applications, so don’t wait too long to apply.