Sales Assistant

Beaverbrooks; Whickham; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Bonus scheme

28 days holiday + bank holidays

Birthday day off

Generous staff discounts

Pension and life assurance

Training and career progression

Job summary

Beaverbrooks is recruiting a Sales Assistant to work at The Metro Centre, Gateshead. You will passionately sell diamonds, jewellery and watches, delivering a memorable customer experience while building knowledge of our products and brand values.

You’ll listen to customers, assess budgets, and guide them to the perfect piece. Training is provided; a strong eye for detail and service excellence will help you succeed in a fast-paced luxury setting.

Qualifications

• Passion for delivering a great customer experience.
• ,
• A willingness to learn about products.

Responsibilities

• As a Sales Assistant, sell diamonds, jewellery and watches to customers.
• Identify customer needs and help them find the perfect item within budget.
• Learn products and Beaverbrooks Way; maintain high standards of service and accountability.

Skills

Customer focus

Communication skills

Job description

Contract: 40 hours per weekLocation: The Metro Centre, Gateshead Salary: £13.81 per hour; OTE 1st Year £29,904.57

Join us as a Sales Assistant and develop your luxury retail career with our family-owned jewellers.

The awards we’ve been given speak volumes about what it’s like to work here, some of which are:
Retail's No 1 Best Company to Work For - Best Companies 2025
Accredited as an Outstanding Company to Work For - Best Companies 2025
'Employer of the Year 2026’ - The UK Jewellery Awards & The Professional Jeweller Awards

In return, some of the benefits we offer include:Bonus scheme and regular incentivesEnjoy 28 days’ holiday including bank holidays, increasing to 33 days after two years’ service Plus, an extra paid day off for your birthday – because it’s your day and we think it should be celebrated Holiday entitlement grows further every five years, recognising your long service Generous colleague discounts, including for family and friendsRecognised qualifications, study support and clear career progressionWellbeing support and employee & family counselling with the Retail TrustContributory pension and life assuranceEnhanced maternity and paternity packages, plus a return-to-work bonusCharity initiatives to help you support causes close to your heart

Main Responsibilities

As a Sales Assistant at Beaverbrooks, you’ll passionately sell stunning diamonds, jewellery and watches. That means creating moments that will last a lifetime—for every customer, every time. You’ll encourage love and appreciation for our products, by knowing each one of them and what makes them special. You’ll listen and take the time to identify our customers needs. As well as how much they’d like to spend on something really special. All so you can help them find the perfect item for their occasion. Make no mistake, there's a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.

The Ideal Candidate

As a Sales Assistant you’ll have a passion for the customer experience and a down-to-earth approach. You’ll also love working with colleagues who believe in the same values and commitment to amazing service as you. You know how important it is to listen to customers and be open and honest with them. You should be driven by the chance to turn the everyday into the extraordinary. Maybe you’ll have some merchandising experience to enhance your ability to create the extraordinary. We’ll train you if not, but one thing’s for sure… you’ll certainly have a great eye for detail and what good looks like. As well as a brilliant instinct, you’ll also know that you’re going to have to put plenty in to get out what you want.

About Beaverbrooks

Established in 1919, now with 82 stores and showrooms across the UK. This includes 56 Beaverbrooks stores, 22 boutiques featuring brands including TAG Heuer, OMEGA, Tudor, Breitling and Longines, and 4 Loupe showrooms with Rolex. We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things. Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers and the wider community. As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued. If you take care of Beaverbrooks, Beaverbrooks will take care of you.

The Hallmark of Amazing People

Ref: INDRS