Sales Assistant

Jollyes Pets; Warmley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pay rate £8.43 - £12.71 per hour (Alig

Financial Wellbeing Package (Stream)

Retail Trust Membership

Colleague Discounts

Health & Wellbeing Support

Workplace Pension

Extra Time Off

Enhanced Family Leave

Recognition & Rewards

Lifestyle Benefits

Learning & Development

Job summary

Jollyes Pets in Warmley is seeking a friendly Retail Sales Assistant to help pet parents find what they need and create a great store experience. You’ll join a welcoming team, stay on your feet, and enjoy a busy, rewarding day serving customers and their furry friends.

You’ll learn product knowledge, upsell helpful extras, and support store routines while delivering outstanding service. Full training will be provided, and progression into leadership or specialist roles is possible as the company

Job description

Retail Sales Assistant - Jollyes Pets - Warmley.Love pets? Love people? Love a job where no two days are the same and the customers wag their tails at you?

Combine your passion for pets witha career that’s full of fun, team spirit, and genuine customer care. Help our pet parents find exactly what they need and some relevant extras, promote responsible pet ownership, keep our store looking paw-some, and build a grrrreat career into leadership or support roles, with a company that’s growing fast. We’re hunting for a brilliant Sales Assistant to join our pack in ourWarmley store. This is a fantastic opportunity to join an award winningcompany (Pet Industry Federation & Retail Week awards)and included in the Sunday Times 'Best Places to Work' list.

So, what's in it for you?

The Benefits:

• Pay rate of £8.43 - £12.71 per hour (aligned with government guidance)
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes!

* = Pro rata for part time colleagues

What will you be doing?

As a Sales Assistant, you’ll be at the heart of the action — helping pet parents, supporting your teammates, and making every customer’s visit to our store a great experience. As with most retail roles, the working week involves being ‘on your feet’ and physically active* (e.g. putting stock out which can be heavy*) but tasks are rotated in store so you’ll get involved in a bit of everything as part of a team.

Your day will include things like:

• Offering genuinely friendly, helpful customer service (you’ll meet some fabulous humans and animals!)
• Helping customers find what they need — and suggesting helpful extras that improve their pet’s wellbeing
• Sharing advice to promote responsible pet ownership - we'll teach you what you need to know about different pets.
• Keeping the store tidy, stocked and looking its best
• Being part of a supportive, upbeat team that works (and laughs) together

* if you would require any reasonable adjustments for carrying out the role duties you can let us know on the application form.

Let’s talk about upselling (the Jollyes way)!

Yes, this is a sales role — but here’s how we do it:

• We upsell suitable products to enhance customer experience, not to pressure anyone
• It’s about suggesting the right treats, toys, food or accessories that genuinely help their pet live its best life
• You’ll receive an induction to Jollyes with full training to build your confidence, product and pet care knowledge with a mix of manager led ‘on the job’ training and our online learning platform you can access to suit you.
• Think of it as being a friendly knowledgeable guide for pet parents — not a pushy salesperson, that’s not us!

What do we need from you?

We're looking for someone who shares our values and the