Sales Assistant

Topps Group; Swindon; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Sales commission

No evening work

Christmas Eve off

Boxing Day off

Staff discount

Benefits platform

Job summary

Topps Group is seeking a Service Specialist in Swindon to build relationships with customers, understand their needs, and recommend the right tiles and design ideas. You will be part of a small team, earning a competitive base salary plus commission, with no late shifts and holiday-friendly scheduling.

Full training will be provided to develop sales confidence and product expertise, and there are ongoing development opportunities within a friendly retail environment at Topps Tiles locations.

Qualifications

• Customer-focused consultative sales approach.
• Ability to understand customer needs and recommend products.
• Willingness to learn product knowledge and sales framework.

Responsibilities

• Build relationships with trade and retail customers using a consultative approach.
• Ask questions to understand needs and confidently recommend products.
• Inspire customers with colour, style, layout and design ideas.
• Drive sales through expert product knowledge and closing techniques.
• Maximise every sales opportunity with confident negotiations.

Skills

Customer service

Sales

Communication

Retail experience

Job description

About The Role

30 hours per week including some weekend working

Aged 21 and above: £12.71 per hour plus personal sales commission

Aged 20 and below: £10.85 per hour plus personal sales commission

Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.

A retail career like no other

Working in retail as a Sales Assistant (known internally as a Service Specialist!) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you’ll help customers visualise their projects and find exactly what they need to make their vision a reality.

You won’t just serve at a till. You’ll become a specialist, developing real sales skills by using a consultative approach – asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back.

And unlike many retail roles, you won’t work late evenings – plus you’ll enjoy three days off at Christmas.

Oh, and did we mention? You’ll earn commission on every sale you help makehappen.

What you’ll be doing

• Building long‑standing relationships with regular trade and retail customers through a consultative sales approach.
• Asking the right questions to understand customer needs so you can confidently recommend the best products.
• Using your creativity to inspire customers with colour, style, layout and design ideas.
• Driving sales through expert product knowledge
• Confidently closing sales and maximising every opportunity

No experience? No problem.

You don’t need to know anything about tiles — or even retail. If you’re outgoing, friendly, energetic and don’t mind lifting heavy boxes, we’ll give you all the training you need, including developing your sales confidence and skills through our simple, customer‑first sales framework.

What’s in it for you?

• Competitive basic salary
• Sales commission
• No evening work
• Christmas Eve and Boxing Day off
• Ongoing training, development and progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

You’ll love working for Topps — and we can’t wait to hear from you.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.