Sales Assistant

British Heart Foundation; St. Ives; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charity organization is seeking a part-time Sales Assistant for their store in St. Ives. The role involves ensuring high customer service standards, assisting with store operations, and managing store responsibilities as a Keyholder. The ideal candidate will be customer-focused and capable of working with volunteers. Benefits include 38 days of annual leave, a 25% staff discount, and a pension contribution of up to 10%.

Benefits

38 days annual leave

25% staff discount

Health cash plan

Pension with employer contribution up to 10%

Life assurance

Discount options for gym membership

Discounts with a range of retailers

Qualifications

• Desire to achieve high standards in customer service.
• Ability to work collaboratively with others.
• Comfortable guiding volunteers.

Responsibilities

• Ensure highest standard of customer service.
• Achieve maximum sales.
• Assist in store operating procedures.
• Liaise with the E‑Commerce team.
• Responsible for the store as a Keyholder.

Skills

Customer service focus

Team collaboration

Job description

Would you like to be part of a retail team that is community based, offers amazing choice and genuine sustainability?

Look no further – join us as a Sales Assistant in our store in St. Ives.

This is a part‑time role working 13 hours a week on a rota basis in one of our busy home stores, and is a permanent contract.

About the role

When it comes to generating stock, maximising value, and building customer loyalty, we put a lot of trust in our retail staff. Our Sales Assistants work alongside the management team and volunteers to drive shop performance. As a Sales Assistant you will be involved in all aspects of a customer‑focused role such as:

• Ensuring highest standard of customer service
• Achieving maximum sales
• Assisting in all store operating procedures such as sorting donations, stock rotation, deliveries, merchandising, pricing, and shop‑floor replenishment
• Liaising with the E‑Commerce team to maximise online sales
• As a Keyholder, you will be responsible for the store when there isn't a manager on duty; this may involve lone working. Applicants must be 18+ years old.

About you

Previous experience in retail is not essential. However, the desire to achieve the absolute best in customer service is. You will have the ability to work collaboratively with others and be comfortable guiding the activity of volunteer team members.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Benefits

• 38 days annual leave
• 25% staff discount
• Health cash plan
• Pension with employer contribution up to 10%
• Life assurance
• Discount options for gym membership
• Discounts with a range of retailers