Sales Assistant

British Heart Foundation; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent charity retailer is seeking a Sales Assistant in Sheffield, committed to delivering excellent customer service and contributing to community efforts. This part-time position requires a passion for retail, teamwork skills, and the ability to handle a fast-paced environment. The role offers flexibility with weekend shifts and opportunities for professional development within the organisation. Join us to make a positive impact while working with a dedicated team.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream

25% staff discount

Health cash plan

Access to 24/7 Virtual GP

Pension with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Passionate about providing exceptional customer service.
• Confident in a team environment and guiding volunteers.
• Able to work well under pressure in a fast-paced retail setting.

Responsibilities

• Engage with customers and promote the charity’s mission.
• Organise and merchandise donated stock creatively.
• Collaborate with the E‑Commerce team to maximise online sales.

Skills

Customer service

Team collaboration

Attention to detail

Ability to work under pressure

Comfortable with technology

Job description

Would you like to be part of a retail team that is community based, offers amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Sheffield, S1 2PP.

This is a part time role working 14 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. You’ll join the team on a 3-month fixed term contract.

What does this role involve?

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E‑Commerce team to maximise online sales

Please note, this role can be physically demanding and will involve lifting large pieces of furniture.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer service focussed and passionate about sustainability.
• You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e‑mail with ease.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers