Sales Assistant

Jollyes The Pet People; Peterborough; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Colleague Discounts

Health & Wellbeing Support

Pension

Extra Time Off

Enhanced Family Leave

Recognition & Rewards

Cycle2Work

Learning & Development

Job summary

Jollyes in Peterborough is hiring a Retail Sales Assistant to help customers and their pets in a fast-paced store. You will provide friendly service, help customers find products and upsell where appropriate, while keeping the store tidy and well-stocked.

This role offers part-time hours (10 per week) with potential for growth into leadership or specialist roles within a growing brand. Applicants should be comfortable interacting with both people and their pets, work well in a team, and be

Qualifications

• Excellent customer service in a fast-paced retail setting.
• Experience in a similar customer-facing role is preferred.
• Ambassador for the Jollyes brand and values.
• Flexible on evenings and weekend availability for busy periods.

Responsibilities

• Assist customers and pets with a friendly, helpful approach.
• Maintain store presentation, stock & cleanliness as part of a team.
• Upsell relevant products to enhance customer experience and pet wellbeing.
• Support in achieving store and team targets with a positive attitude.

Skills

customer service

retail environment

team player

flexible hours

Job description

Retail Sales Assistant - Jollyes Pets - Peterborough.

Love pets? Love people? Love a job where no two days are the same and the customers wag their tails at you? Combine your passion for pets with a career that's full of fun, team spirit, and genuine customer care. Help our pet parents find exactly what they need and some relevant extras, promote responsible pet ownership, keep our store looking paw-some, and build a grrrreat career into leadership or support roles, with a company that's growing fast.

Responsibilities

• (e.g. putting stock out which can be heavy) but tasks are rotated in store so you'll get involved in a bit of everything as part of a team.
• Your day will include things like: Offering genuinely friendly, helpful customer service (you'll meet some fabulous humans and animals!) Helping customers find what they need - and suggesting helpful extras that improve their pet's wellbeing Sharing advice to promote responsible pet ownership - we'll teach you what you need to know about different pets. Keeping the store tidy, stocked and looking its best Being part of a supportive, upbeat team that works (and laughs) together
• if you would require any reasonable adjustments for carrying out the role duties you can let us know on the application form.
• Let’s talk about upselling (the Jollyes way)! Yes, this is a sales role - but here's how we do it: We upsell suitable products to enhance customer experience, not to pressure anyone It's about suggesting the right treats, toys, food or accessories that genuinely help their pet live its best life

What do we need from you?

• Great at interacting with pets and people and have a fun, friendly personality.
• Thrives in a fast‑paced, hands‑on retail environment and can achieve individual goals and team targets.
• Have experience in a similar, customer facing environment and have a hands‑on approach.
• Must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together.
• Flexible on availability for evenings and weekends when our stores can be busiest over 7 day trading hours.
• Can commit to a part‑time, temporary (3 months) position - 10 hours per week.

About Jollyes

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Previous winners of the Retail Week award for ’Best Retailer’ (under £250m t/o), and listed in the Sunday Times ’Best Places to Work’, shortlisted for Happiest Place to Work, with excellent Trust Pilot reviews, you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. We are fully accredited as an age inclusive employer (Rest Less) and a proud member of the Pet Sustainability Coalition as well as supporting hundreds of local pet charities to make a difference in our communities. We welcome applicants of all ages (16+) - because passion for pets knows no age limit!

Pay rate of £8.43 - £12.71 per hour (aligned with government guidance)

Benefits package

• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes!
• = Pro rata for part time colleagues