Sales Assistant

Tayos' Afro-Mart; Orpington; On-site; GBP 22,000 - 26,000; Full time

Job summary

A vibrant grocery store in Orpington is seeking a Sales Assistant to deliver outstanding customer service and maintain a visually appealing shopping environment. Responsibilities include operating tills, supporting community events, and providing knowledgeable assistance on Afro-Caribbean products. The ideal candidate will have experience in retail or hospitality, excellent communication skills, and a passion for cultural engagement. Enjoy a supportive team and opportunities to contribute creatively to an exciting retail experience.

Benefits

Supportive team environment

Opportunities for creative input

Exposure to cultural engagement

Qualifications

• Experience in retail or hospitality with a passion for great customer service.
• Friendly, positive, and confident communicator with good people skills.
• Reliable and adaptable, able to work well in a fast-paced environment.

Responsibilities

• Provide warm and culturally aware customer service at all times.
• Maintain clean and visually appealing shelves and displays.
• Operate tills efficiently and accurately.

Skills

Customer Service

Communication

Knowledge of Afro-Caribbean culture

Adaptability

Visual Merchandising

Job description

As a Sales Assistant, you will help deliver outstanding customer service, support daily store operations, and help maintain a visually appealing and culturally expressive shopping environment. You will be responsible for operating the tills, ensuring fast and accurate transactions, and you may also be required to support our bi-monthly community events and in-store activities. Your energy, creativity, and commitment to service excellence will shape the customer experience and reinforce our core values of Community, Service, Excellence, and Legacy.

Key Responsibilities

• Customer Service & Hospitality
  • Provide warm, attentive, and culturally aware customer service at all times.
  • Support customers with product queries, recommendations, and locating items.
  • Handle returns, exchanges, and enquiries professionally and promptly.
  • Uphold Tayos’ commitment to exceptional hospitality.
• Store Presentation & Merchandising
  • Maintain clean, organised, and visually appealing shelves and displays.
  • Assist with creative merchandising, themed displays, and promotional setups.
  • Support signage, pricing, and product rotation to maintain freshness.
• Stock Management
  • Receive and unpack deliveries accurately.
  • Replenish stock to maintain availability and presentation standards.
  • Monitor product freshness, quality, and shelf-life.
• Till Operations & Compliance
  • Operate tills efficiently and accurately.
  • Follow cash-handling, food safety, and health & safety procedures.
  • Report issues promptly and maintain compliance with store policies.
• Community & Cultural Engagement
  • Contribute to bi-monthly community events and in-store initiatives.
  • Share product knowledge related to Afro-Caribbean food, heritage, and traditions.
• Deli Service
  • Serve customers at the deli counter with friendly, efficient service.
  • Follow strict food hygiene, handling, and safety procedures.
  • Maintain excellent food presentation and ensure the deli area is clean and well-stocked.

Key Skills & Experience

• Experience in retail or hospitality with a passion for great customer service.
• Friendly, positive, and confident communicator with good people skills.
• Knowledge of, or interest in, Afro-Caribbean culture and products (African language a bonus).
• Reliable, adaptable, and able to work well in a fast-paced environment.
• Creative approach to visual displays and merchandising.

Why Work at Tayos’ Afro-Mart?

• Be part of a forward-thinking business that celebrates culture, community, and creativity.
• Play a key role in shaping a unique, experience-led retail environment where your ideas genuinely matter.
• Join a friendly, supportive team that values character, drive and positive energy.
• Gain exposure to customer service, merchandising, events, and wider cultural engagement.
• Enjoy opportunities to grow, learn, and contribute to an exciting brand with a bold vision.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Monday - Friday 9:30-18:30

About Tayos' Afro-Mart

Tayos’ Afro-Mart is Orpington’s primary large-scale Afro-Caribbean grocery store, offering a vibrant mix of culture, community, and a great shopping experience.