Sales Assistant

TGJones; Loughton; On-site; GBP 11,000 - 17,000; Full time

Job summary

TGJones is seeking a Sales Assistant to welcome customers, keep the store running smoothly, and help create memorable shopping moments. You may work solo or with a team, but your focus is on service quality and presentation.

Key duties include delivering friendly service, replenishing stock, maintaining displays, and supporting colleagues to meet high standards. We welcome applicants who want a career in retail and are motivated to grow with TGJones.

Qualifications

• Strong commitment to delivering an outstanding in-store experience.
• Ambition to build a long-term retail career.
• Driven to achieve high standards and contribute to store success.

Responsibilities

• Deliver exceptional customer service to all customers.
• Carry out stock replenishment and keep areas tidy and inviting.
• Maintain high standards of display and visual merchandising.
• Be part of a team supporting colleagues.

Skills

Confidence in customer communication

Collaborative team player

Attention to detail

Job description

Sales Assistant

Contract Type: Fixed Term Until 31 August 2026

We pay in line with UK age related minimum and living wage rates – so your pay will depend on your age group. Please see below
16-18 years: £8.00
18-20: £10.85
21+: £12.71

With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.

About the role

As a Sales Assistant, you’ll play a key role in creating a welcoming, helpful environment for every customer who walks through our doors. Whether you're working solo or with your team, you’ll help keep the store running smoothly and looking its best. It’s about being there for life’s little (and big) moments. From first days at school to first birthdays, you'll help our customers find what they need to make lasting memories. Key responsibilities will include;

• Delivering an exceptional customer service to all customers


• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers


• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily


• Being part of a team supporting colleagues

About you

We’re looking for people who want to build a career, not just find a job - individuals who have a strong commitment to delivering an outstanding in-store experience for every customer, and who are driven to achieve high standards and contribute to the shared success in their store. Skills needed for this role will include;

• Confidence in speaking with customers, responding to their needs effectively


• Ability to collaborate with colleagues creating a positive working environment


• Excellent attention to detail and pride in your work

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!

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