Sales Assistant

Topps Group; King's Lynn; On-site; GBP 20,000 - 28,000; Part time

Benefits offered by this job

Competitive salary

Sales commission

No evening work

Christmas Eve and Boxing Day off

Training and progression opportunities

Staff discount

Benefits platform discounts

Job summary

Topps Tiles is recruiting a Sales Assistant to join our store in King's Lynn. You’ll work 30 hours per week, including some weekends, earning £12.71 per hour for those over 21 (£10.85 for under 21) plus personal sales commission. Training is provided and no prior experience is required; age 18+ is encouraged.

Enjoy a supportive team, career progression, and staff discounts. You’ll learn consultative selling, help customers visualise their projects, and build lasting relationships while

Qualifications

• Adaptable sales approach using consultative questioning to match customer needs.
• Ability to explain product benefits and drive informed choices.
• Interest in colour, style, layout and design ideas to inspire customers.

Responsibilities

• Build long-standing relationships with regular trade and retail customers.
• Ask the right questions to understand needs and confidently recommend products.
• Use creativity to inspire customers with colour, style, layout and design ideas.
• Drive sales through expert product knowledge and close opportunities.
• Deliver exceptional customer experiences and maximise every sale.

Skills

Consultative selling

Understanding customer needs

Product knowledge

Job description

About The Role

30 hours per week including some weekend working

Aged 21 and above: £12.71 per hour plus personal sales commission

Aged 20 and below: £10.85 per hour plus personal sales commission

Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business — we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.

A retail career like no other

Working in retail as a Sales Assistant (known internally as a Service Specialist!) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you’ll help customers visualise their projects and find exactly what they need to make their vision a reality.

You won’t just serve at a till. You'll become a specialist, developing real sales skills by using a consultative approach — asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back.

And unlike many retail roles, you won’t work late evenings — plus you'll enjoy three days off at Christmas.

Oh, and did we mention? You'll earn commission on every sale you help makehappen.

What you’ll be doing

• Building long‑standing relationships with regular trade and retail customers through a consultative sales approach.
• Asking the right questions to understand customer needs so you can confidently recommend the best products.
• Using your creativity to inspire customers with colour, style, layout and design ideas.
• Driving sales through expert product knowledge
• Confidently closing sales and maximising every opportunity

No experience? No problem.

You don’t need to know anything about tiles — or even retail. If you're outgoing, friendly, energetic and don't mind lifting heavy boxes, we'll give you all the training you need, including developing your sales confidence and skills through our simple, customer‑first sales framework.

What’s in it for you?

• Competitive basic salary
• Sales commission
• No evening work
• Christmas Eve and Boxing Day off
• Ongoing training, development and progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

You'll love working for Topps — and we can't wait to hear from you.

Due to health and safety requirements and the nature of our in-store work, we would encourage applications from individuals aged 18 or over.

A career with Topps Group

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.