Sales Assistant

British Heart Foundation; Hartford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in Hartford is seeking a part-time Sales Assistant to provide excellent customer service and engage with customers. You will work 13 hours per week, including Sundays and one weekday shift, with flexible rota options. No previous retail experience is required, but a passion for customer service and team collaboration is essential. The role includes responsibilities like maximizing sales of donated stock and acting as a Keyholder in the absence of the manager.

Benefits

38 days annual leave

Up to 10 additional days off per year

Enhanced family policies

Wagestream – early access to wages

25% staff discount

Health cash plan

24/7 virtual GP

Employer-contributed pension

Cycle-to-work scheme

Qualifications

• 18+ years old.
• Physical stamina for moving high volumes of donation bags.
• Passion, energy, and customer-service focus are essential.
• Ability to work well under pressure and independently.
• Tech proficiency – comfortable with till, PC, smartphone, and e-mail.
• Consent to basic DBS check.

Responsibilities

• Deliver first-class customer service at the till and throughout the store.
• Engage with customers and maximise sales of donated stock.
• Organise and merchandise donated items creatively.
• Collaborate with E-Commerce team to boost online sales.
• Act as a Keyholder when the manager is absent.

Skills

Customer service focus

Team player

Attention to detail

Tech proficiency

Job description

Overview

Part‑time Sales Assistant at BHF in Cambridge – 13 h a week on Sunday plus one weekday shift. Permanent contract with flexible rota covering weekends, bank holidays, and rotating shifts.

Key Responsibilities

• Deliver first‑class customer service at the till and throughout the store.
• Engage with customers, promote BHF’s mission and maximise sales of donated stock.
• Organise and merchandise donated items creatively to maximise sales potential.
• Collaborate with the E‑Commerce team to boost online sales.
• Act as a Keyholder – the go‑to person when a manager is absent, keeping the store running smoothly and ensuring a great customer experience.

Qualifications

• 18 + years old.
• Physical stamina for moving high volumes of donation bags.
• Previous retail experience not essential – passion, energy, and customer‑service focus are essential.
• Confident team player comfortable guiding volunteers on the shop floor.
• Ability to work well under pressure and independently in a fast‑paced environment.
• Attention to detail and a positive, creative, customer‑service‑focused attitude.
• Tech proficiency – comfortable using till, PC, smartphone, and e‑mail.
• Consent to a basic DBS check.

Benefits

• 38 days annual leave (plus optional sale of leave).
• Up to 10 additional days off per year under holistic support leave.
• Enhanced family policies (maternity, paternity, adoption leave).
• Wagestream – early access to wages.
• 25 % staff discount.
• Health cash plan (Dental, Optical, Therapies, etc).
• 24/7 virtual GP and Employee Assistance Programme (EAP).
• Employer‑contributed pension up to 10 %.
• Cycle‑to‑work scheme and discounts on gym memberships and retail partners.

Equality, Diversity & Inclusion

BHF is an equal‑opportunity employer. All applicants will be considered regardless of race, religion, gender, disability, sexual orientation, or age.

Recruitment & Sponsorship

We are unlikely to sponsor applicants because the role does not meet the minimum salary criteria for sponsorship. If you need adjustments to the recruitment process, please contact a member of the Recruitment team.

Inclusion Matters

As part of our commitment to fairness, we use anonymous CV software during the application process.