Sales Assistant

Ski Famille; Fleet; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent ski tour operator in Fleet is looking for an enthusiastic Sales Assistant to support their sales team. This entry-level position involves handling customer inquiries, assisting with bookings, and providing administrative support while learning about the ski travel industry. The ideal candidate will have great communication skills, a positive attitude, and a passion for travel. Salary includes commission opportunities, a contributory pension scheme, and holiday discounts.

Benefits

Competitive starting salary

Monthly commission

Contributory pension scheme

21 days holiday increasing to 25

Discounts on ski holidays

Fun team environment

Qualifications

• Passion for travel, skiing, or the outdoors is important.
• Basic proficiency in Google Drive and G‑Suite is required.
• Previous customer service or sales experience is desirable.

Responsibilities

• Respond to customer inquiries via various channels.
• Assist in processing bookings accurately.
• Support sales team with quotes and itineraries.
• Maintain customer records in the CRM system.
• Collaborate to upsell additional services.
• Provide administrative support including filing and data entry.
• Stay informed about ski destinations and packages.

Skills

Excellent communication skills

Strong organisational skills

Positive attitude

Basic proficiency in Google Drive

Customer service experience

Tools

CRM systems

Job description

Note: This is a full time role based in our HQ in Fleet, Hampshire, UK. Only apply if you can travel to Fleet.

About Us:

Ski Famille is a leading UK‑based ski tour operator, specialising in family chalet holidays in the French Alps. With over 37 chalets across our two brands, Ski Famille and the recently launched Ski Vertigo, we offer exceptional service and unforgettable experiences in top resorts like Tignes, Val d’Isere, Val Thorens, and Reberty 2000.

As a growing, owner‑managed business based in Fleet, Hampshire, we’re dedicated to delivering high‑quality ski holidays and expanding our reach. Join our passionate team and help bring the thrill of the mountains to our customers!

The Role:

We’re looking for an enthusiastic Sales Assistant to support our sales team in delivering top‑notch service to our clients. This is an entry‑level role perfect for someone eager to kickstart their career in sales and tourism. You’ll assist with customer inquiries, bookings, post sales and administrative tasks while learning the ropes of the ski travel industry.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat with a friendly and professional approach
• Assist in processing bookings, ensuring accuracy and attention to detail
• Support the sales team with preparing quotes, itineraries, and promotional materials.
• Maintain and update customer records in our CRM system
• Collaborate with the team to upsell additional services like ski passes, equipment hire, and insurance
• Provide administrative support, including filing, data entry, and managing schedules
• Stay informed about our ski destinations, packages, and seasonal offers to assist customers effectively

What We’re Looking For:

• A passion for travel, skiing, or the outdoors – no prior ski industry experience required
• Excellent communication skills, both written and verbal
• A positive, can‑do attitude with a willingness to learn
• Strong organisational skills and attention to detail
• Comfortable working in a fast‑paced environment and managing multiple tasks
• Basic proficiency in Google Drive, G‑mail, G‑Suite; experience with CRM systems is ideal
• Previous customer service or sales experience is desirable but not essential

What We Offer:

• Competitive starting salary with opportunities for growth.
• Monthly commission based on sales activity
• Contributory pension scheme
• Training and mentorship to develop your sales and industry knowledge
• 21 days Holiday (increased by 1 day per year to a maximum of 25)
• Discounts on ski holidays for you and your family/friends
• A fun, supportive team environment with regular social events

Note: Applicants must have the right to work in the UK. We are an equal opportunities employer and welcome applications from all backgrounds.