Sales Assistant

TGJones; Dover; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Flexible shifts

Pension

Job summary

TGJones is seeking a friendly Sales Assistant to help customers find the right products and share helpful recommendations on the shop floor. You’ll be the welcoming face, guiding shoppers through their visit and turning questions into confident purchases.

As a UK high-street retailer, TGJones offers flexible shifts, in-store discounts and a supportive team environment where every colleague can grow their retail skills and contribute to a positive customer experience.

Qualifications

• Customer-first attitude and warm welcome to customers.
• Ability to recommend products and explain offers.
• Strong communication and listening skills.
• Positive energy and initiative, especially when busy.
• Team-minded and supportive of colleagues.
• Pride in keeping displays neat and inviting.

Responsibilities

• Welcome customers and create a great first impression.
• Understand needs, ask questions, and suggest products.
• Help customers find items and provide efficient service.
• Deliver a positive shopping experience to encourage loyalty.
• Keep displays tidy and stocked for easy navigation.
• Support teammates to achieve service and sales goals.

Skills

Customer focus

Product recommendations

Communication

Positive energy

Team player

Attention to detail

Job description

Sales Assistant

Working hours:

We pay in line with UK age-related minimum and living wage rates, so your pay will depend on your age group:

16-18 years: £8.00 per hour

18-20 years: £10.85 per hour

21+ years: £12.71 per hour

With a proud heritage in British high street retail, TGJones is looking for passionate, customer-focused people who take pride in what they do, enjoy helping others and want to make a real difference. Join our team and help create a welcoming, positive experience that keeps customers coming back.

About the role

As a Sales Assistant, you'll get to know what customers are looking for, help them find the right products and share recommendations that make their purchases even better. From finding the perfect gift to spotting a useful add-on, you'll make a difference through the little things you do.

We're looking for people who enjoy bringing positive energy to the shop floor and feel proud when a customer leaves happy. Great service and great sales go hand in hand, you'll recommend products because they're right for the customer, while helping the store achieve its goals.

You'll help us to:

• Welcome every customer. Be approachable, friendly and ready to help, creating a great first impression.
• Understand and recommend. Ask questions, listen to what customers need and suggest relevant products, complementary items or promotions.
• Make shopping easy. Help customers find what they're looking for and provide helpful, efficient service throughout their visit.
• Create reasons to return. Deliver a consistently positive experience that builds trust and customer loyalty.
• Keep the store looking its best. Replenish stock, maintain attractive displays and keep the shop floor tidy and easy to navigate.
• Be a great teammate. Support colleagues, share knowledge and work together to deliver great service and sales results.

About you

We're interested in your attitude, enthusiasm and willingness to learn. If you enjoy helping people, are curious about what customers need and like working towards shared goals, we'd love to hear from you.

You'll bring:

• A customer-first attitude. You care about giving people a warm welcome and a helpful experience.
• Confidence to recommend. You're happy to talk about products, explain offers and suggest useful extras without being pushy.
• Good communication. You listen, ask questions and communicate clearly with customers and colleagues.
• Positive energy and initiative. You look for ways to help and stay calm and friendly when the store is busy.
• A team mindset. You support others and contribute to shared service and sales goals.
• Pride in the details. You'll take pride in keeping the store organised and well-presented, making sure products and displays look their best and creating a welcoming environment for every customer.

About us

At TGJones, our people make the difference. We want colleagues to feel welcome, supported and able to develop their skills. You'll be part of a team that values ideas, works together and takes pride in helping customers every day. Whether this is your first job or your next step, there's room to learn and grow.

Benefits for store colleagues include in-store employee discounts, generous third-party discounts, an employee assistance programme, flexible shifts, a company pension and more.

We're committed to an inclusive workplace where everyone can be themselves and do their best. Whatever your background or identity, you're welcome at TGJones. If you need adjustments during the selection process, please let our Talent Acquisition team know—we're happy to help.