Sales Assistant

British Heart Foundation; Dewsbury; On-site; GBP 10,000 - 40,000; Part time

Job summary

A charitable retail organization is seeking a part-time Sales Assistant in Dewsbury to deliver exceptional customer service and manage store operations. The role includes engaging with customers, merchandising stock, and collaborating with the E-Commerce team. Candidates should be enthusiastic, detail-oriented, and comfortable working under pressure. This position is part of a 6-month fixed term contract with flexible hours, including weekends and bank holidays.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wig-stream access

25% staff discount

Health cash plan

Access to a 24/7 Virtual GP

Pension with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Passion, energy, and ability to deliver the very best customer service.
• Confident in a team environment and guiding volunteers.
• Able to work well under pressure and independently.
• Positive, creative, and customer service focused.

Responsibilities

• Engage with customers and promote the charity’s mission.
• Organise and merchandise donated stock creatively.
• Collaborate with E-Commerce team to maximise online sales.
• Keep the store running smoothly as a Keyholder.

Skills

Customer service

Attention to detail

Teamwork

Creativity

Tech-savvy

Job description

Overview

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Dewsbury.

Role details

This is a part time role working 21 hours a week in one of our busy clothing stores. Our stores are fast‑paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

You’ll join the team on a 6‑month fixed term contract.

What does this role involve?

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first‑class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team.

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E‑Commerce team to maximise online sales

As a Keyholder, you’ll be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer service focussed and passionate about sustainability.
• You’ll be comfortable with tech, able to use a till, PC, smartphone and e‑mail with ease.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wig‑stream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers