Sales Assistant

Cotswold Outdoor Group; Chertsey; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Discount on outdoor gear

Boot fitting training & gait analysis

Employee assistance programme

Flexible weekends & training

Job summary

Cotswold Outdoor Group is hiring Snow Sports Sales Assistants in the United Kingdom. You’ll support customers with friendly service and expert advice on outdoor gear, with full training on boot fitting and gait analysis.

This role starts on a zero-hour contract and can transition to a fixed-term contract, requiring availability across seven days and weekend shifts. You’ll gain access to a strong discount on our outdoor brand range, comprehensive training, wellbeing support, and opportunities to

Qualifications

• Friendly customer service experience or aptitude.
• Willingness to learn about outdoor gear and boots.

Responsibilities

• Deliver a standout shopping experience by understanding each customer’s needs and helping them find the right outdoor gear.
• Take pride in the store’s appearance and create a welcoming environment for every customer.
• Build product knowledge through training and hands-on experience to offer reliable advice.
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting with training provided.
• Keep shelves tidy, products easy to see, and the stockroom organized.
• Work regular weekend shifts as part of a flexible team.

Skills

Customer service

Communication

Multitasking

Eagerness to learn

Job description

Whether you’re studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week – all while being part of a team that helps people enjoy the outdoors.

If that sounds like the kind of flexibility you're after, you might be just who we’re looking for.

We’re Hiring Sales Assistants To

• Give friendly advice to customers
• Get full training on specialist services like boot fitting and gait analysis
• Enjoy 40 - 60% discount on top outdoor brands

Sound interesting? Read on to learn more.

About Us

We believe life is better in the mountains. Whether it’s carving fresh runs or enjoying time on the slopes, the best days start with the right kit and expert advice, that’s where you come in. As a Snow Sports Sales Assistant, you’ll support customers of all abilities, from first timers to experienced skiers, helping them feel confident and ready for their next adventure.

This role will begin on a 0-hour contract and transition into a fixed-term contract from 01 October 2026 to 31 March 2027, where flexibility across all seven days is essential.

Required

You’ll also be required to attend and complete two days of mandatory ski boot fitting training delivered by our expert trainers. Please ensure you are available to attend on the following dates:

• North England: 30 September – 01 October
• South England: 07 October – 08 October

Once complete, you’ll receive a ski boot fitting premium allowance on top of your salary.

What You’ll Be Doing

As part of our store team you’ll be working with friendly people who enjoy the outdoors, just like you. You’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:

• Deliver a standout shopping experience by understanding each customer’s needs and helping them find the right outdoor gear
• Take pride in the store’s appearance and work with your team to create a welcoming and inspiring environment for every customer
• Build trusted product knowledge through expert training and hands‑on experience, so you can offer reliable advice
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we’ll give you all the training you need to support every customer’s journey
• Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
• Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
• Take advantage of regular learning and development opportunities – whether you’re starting out or aiming to progress, we’re here to help you grow.

We’re Looking For Someone Who

• Enjoys helping people and providing great customer service
• Communicates well and can talk to different kinds of people
• Is organised and can handle more than one task at a time
• Is eager to learn about the outdoors and the products we sell

Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.

What You’ll Get From Us

We know that great people make a great team, so we make sure you feel valued and supported. Here’s what you’ll get when you join us:

• Starting salary of £13.24 per hour (£11.58 per hour if you’re under 21)
• Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
• Ongoing training and learning including expert sessions from top outdoor brands and our in‑house development team to help you grow your skills and confidence
• 40 – 60% discount on our full range of outdoor clothing and gear
• Up to 33 days holiday (pro‑rated based on your role and hours) with the option to buy more
• Yearly bonus of up to £750 (based on how many hours you work)
• Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.