Sales Assistant

Cotswold Outdoor Group; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Cotswold Outdoor Group in Cardiff is seeking a Sales Assistant to help customers choose outdoor gear and provide friendly, helpful advice. You will join a team that supports learning and growth with specialist training in boot fitting and gait analysis.

You’ll be part of a store that values excellent service, product knowledge, and a welcoming shopping experience. Weekend shifts are included, with generous staff discounts on top outdoor brands.

Qualifications

• Enjoys helping people and providing great customer service.
• Communicates well with different kinds of people.
• Is organized and can handle more than one task at a time.

Responsibilities

• Deliver a standout shopping experience by understanding each customer's needs and helping them find the right outdoor gear.
• Take pride in the store's appearance and work with your team to create a welcoming and inspiring environment for every customer.
• Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice.
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we'll give you all the training you need to support every customer's journey.
• Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised.
• Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most.
• Take advantage of regular learning and development opportunities – whether you're starting out or aiming to progress, we're here to help you grow.

Skills

Customer service

Communication

Multitasking

Job description

Whether you're studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week – all while being part of a team that helps people enjoy the outdoors.

If that sounds like the kind of flexibility you're after, you might be just who we're looking for.

We're Hiring Sales Assistants To

• Give friendly advice to customers
• Get full training on specialist services like boot fitting and gait analysis
• Enjoy 40-60% discount on top outdoor brands

Sound interesting? Read on to learn more.

About Us

We believe life's better when it's lived outdoors. Whether it's hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit – and that's where you come in.

We're looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure. From experienced hikers to weekend walkers, you'll give friendly, helpful advice and make sure they find the gear that suits them.

We're part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet.

Whether it's your first job or your next step, we've got great opportunities to learn, grow, and be part of something bigger.

What You'll Be Doing

As part of our store team you'll be working with friendly people who enjoy the outdoors, just like you. You'll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:

• Deliver a standout shopping experience by understanding each customer's needs and helping them find the right outdoor gear
• Take pride in the store's appearance and work with your team to create a welcoming and inspiring environment for every customer
• Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we'll give you all the training you need to support every customer's journey
• Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
• Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
• Take advantage of regular learning and development opportunities – whether you're starting out or aiming to progress, we're here to help you grow.

We're Looking For Someone Who

• Enjoys helping people and providing great customer service
• Communicates well and can talk to different kinds of people
• Is organized and can handle more than one task at a time