Sales Assistant

Cotswold Outdoor; Bushey; On-site; GBP 16,000 - 18,000; Full time

Benefits offered by this job

40 - 60% discount on outdoor brands

Up to 33 days holiday

Yearly bonus up to £750

Employee Assistance Programme

Perks platform discounts

Job summary

Cotswold Outdoor in the United Kingdom is looking for a Sales Assistant (Customer Advisor) to help customers choose the right outdoor gear, share friendly advice and contribute to a welcoming store atmosphere for all adventurers.

You’ll receive full training on specialist services such as boot fitting and gait analysis, enjoy a 40-60% discount on top outdoor brands, and benefit from a supportive team, flexible weekend shifts, up to 33 days holiday, and a yearly bonus based on hours worked.

Qualifications

• Enjoys helping people and providing great customer service.
• Communicates well with different kinds of people.
• Is organized and can handle more than one task at a time.
• Eager to learn about the outdoors and the products we sell.

Responsibilities

• Give friendly advice to customers and help them find the right kit.
• Get full training on boot fitting and gait analysis.
• Help ensure the store is welcoming, tidy and well stocked.
• Work with a team on busy weekends and peak times.

Skills

Customer service

Communication

Organization

Outdoor enthusiasm

Job description

Responsibilities

• Deliver a standout shopping experience by understanding each customer's needs and helping them find the right outdoor gear
• Take pride in the store's appearance and work with your team to create a welcoming and inspiring environment for every customer
• Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting - we'll give you all the training you need to support every customer's journey
• Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
• Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
• Take advantage of regular learning and development opportunities - whether you're starting out or aiming to progress, we're here to help you grow.

We're looking for someone who...

Requirements

• Enjoys helping people and providing great customer service
• Communicates well and can talk to different kinds of people
• Is organised and can handle more than one task at a time
• Is eager to learn about the outdoors and the products we sell
  We believe life's better when it's lived outdoors. Whether it's hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit - and that's where you come in. We're looking for a Sales Assistant - known in our team as a Customer Advisor - to help support all kinds of adventure. From experienced hikers to weekend walkers, you'll give friendly, helpful advice and make sure they find the gear that suits them.

We're part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet. Whether it's your first job or your next step, we've got great opportunities to learn, grow, and be part of something bigger.

What you'll be doing

As part of our store team you'll be working with friendly people who enjoy the outdoors, just like you. You'll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to.

Looking for a retail role where you can help people, learn new skills, and be part of a team that loves the outdoors? We're hiring Sales Assistants to:

• Give friendly advice to customers
• Get full training on specialist services like boot fitting and gait analysis
• Enjoy 40 - 60% discount on top outdoor brands
• Work 10 hours per week in a fun, active environment with a like-minded team,

What you'll get from us

• Starting salary of £12.98 per hour (£11.34 per hour if you're under 21)
• Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
• Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
• 40 - 60% discount on our full range of outdoor clothing and gear
• Up to 33 days holiday (depending on your role and hours) with the option to buy more
• Yearly bonus of up to £750 (based on how many hours you work)
• Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform