Sales Assistant

Mulberry; Burton End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A British lifestyle brand is seeking an Experience Expert (Sales Assistant) to create memorable experiences for customers. The ideal candidate will have a customer-focused mindset, engage with team members, and be eager to learn about products and the brand. This full-time position includes benefits such as a competitive salary, bonus, staff discount, and support for personal development.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount

Extra day off for your birthday

Pension Contributions

Life Assurance

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

• Create a welcoming environment for customers.
• Deliver an engaging customer experience in store.
• Develop and maintain customer relationships using CRM tools.
• Eager to learn about products, brand, and local events.
• Curious about the business and willing to share ideas.
• Enjoy teamwork and nurture relationships.

Skills

Customer focus

Teamwork

Engagement

Agility

Curiosity

Fashion knowledge

Job description

Overview

At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.

What we need from you

• You will always be customer focused: You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
• You will be responsible: You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.
• You are: Engaging; Agile; Curious; In love with fashion!

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Details

Full time

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception. In recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

Sustainability and Benefits

• As a certified B Corp, we are committed to using business as a force for good. You'll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
• What we will do for you: Competitive basic salary; Bonus; Product allowance; An enviable staff discount and exclusive access to staff sales; Extra day off for your birthday; Pension Contributions & Life Assurance; Training and development opportunities; x2 paid volunteering days per year; Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts