Sales Assistant

Beaverbrooks; Basingstoke; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

28 days holiday (plus bank holidays)

Birthday day off

Pension & life assurance

Staff discounts

Career progression

Wellbeing support

Job summary

Beaverbrooks, a family‑owned jeweller, invites you to join as a Sales Assistant at Festival Place, Basingstoke. This permanent, full-time role requires 40 hours per week and entails working 5 days across weekdays and weekends.

The opportunity focuses on selling stunning diamonds, jewellery and watches while delivering a memorable customer experience. You’ll learn our products, embrace the Beaverbrooks Way, and strive to meet customer needs with honesty and enthusiasm.

Qualifications

• Permanent full-time position at 40 hours per week.
• Available to work 5 days out of 7, including weekends.
• Not suitable for part-time, temporary or seasonal work.

Responsibilities

• Sell diamonds, jewellery and watches to customers and create lasting moments.
• Identify customer needs and advise on suitable items within budget.
• Learn product details and Beaverbrooks Way to deliver exceptional service.
• Support a positive customer experience with accurate information and timeliness.

Skills

Customer service

Sales skills

Luxury retail

Communication

Job description

Contract: 40 hours per week Location: Festival Place, Basingstoke Salary: £13.37 per hour; OTE 1st Year £28,951.78**

Please note: This is a permanent, full-time position (40 hours per week). The successful candidate must be available to work 5 days out of 7, including both weekdays and weekends. This role is not suitable for applicants seeking part-time, temporary or seasonal work

Join us as a Sales Assistant and develop your luxury retail career with our family‑owned jewellers.

The awards we’ve been given speak volumes about what it’s like to work here, some of which are:

• Retail's No 1 Best Company to Work For - Best Companies 2025
• Accredited as an Outstanding Company to Work For - Best Companies 2025
• 'Employer of the Year 2026’ - The UK Jewellery Awards

Some amazing benefits for amazing people

• Bonus scheme and regular incentives
• Enjoy 28 days’ holiday including bank holidays, increasing to 33 days after two years’ service (pro rata).
• Plus, an extra paid day off for your birthday – because it’s your day and we think it should be celebrated.
• Holiday entitlement grows further every five years, recognising your long service.
• Generous colleague discounts, including for family and friends.
• Recognised qualifications, study support and clear career progression.
• Wellbeing support and employee & family counselling with the Retail Trust.
• Contributory pension and life assurance.
• Enhanced maternity and paternity packages, plus a return-to-work bonus.
• Charity initiatives to help you support causes close to your heart.

Main Responsibilities

As a Sales Assistant at Beaverbrooks, you’ll passionately sell stunning diamonds, jewellery and watches. That means creating moments that will last a lifetime—for every customer, every time.

You’ll encourage love and appreciation for our products, by knowing each one of them and what makes them special. You’ll listen and take the time to identify our customers needs. As well as how much they’d like to spend on something really special. All so you can help them find the perfect item for their occasion.

Make no mistake, there's a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.

The Ideal Candidate

As a Sales Assistant you’ll have a passion for the customer experience and a down‑to‑earth approach. You’ll also love working with colleagues who believe in the same values and commitment to amazing service as you.

You know how important it is to listen to customers and be open and honest with them. You should be driven by the chance to turn the everyday into the extraordinary.

Maybe you’ll have some merchandising experience to enhance your ability to create the extraordinary. We’ll train you if not, but one thing’s for sure… you’ll certainly have a great eye for detail and what good looks like.

As well as a brilliant instinct, you'll also know that you’re going to have to put plenty in to get out what you want.

About Beaverbrooks

Established in 1919, we have 80 locations across the UK. We have 57 Beaverbrooks stores and 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling and Tudor.

We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers and the wider community.

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.

If you take care of Beaverbrooks, Beaverbrooks will take care of you.

The Hallmark of Amazing PeopleRef: INDRS1