Sales Assistant

Beaverbrooks; Basingstoke; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Bonus scheme

28 days holiday incl bank holidays

Birthday day off

Pension

Life assurance

Staff discounts

Career progression

Wellbeing support

Return-to-work support

Job summary

Beaverbrooks in Basingstoke is seeking a Sales Assistant to join our luxury jewellery team. The role is a permanent, full-time position (40 hours per week) requiring availability to work 5 days out of 7, including weekdays and weekends.

You will passionately sell diamonds, jewellery and watches, delivering exceptional customer experiences. We offer a generous benefits package, including a bonus scheme, 28 days holiday (33 after two years), extra day off for your birthday, staff discounts,

Qualifications

• Experience in luxury retail preferred.
• Strong customer service skills and a professional appearance.

Responsibilities

• Sell diamonds, jewellery and watches to customers.
• Know product details and what makes items special to inform customers.
• Identify customer needs and advise on items that fit their occasion.
• Learn Beaverbrooks processes and uphold accountability and high standards.

Skills

Sales experience

Customer service

Luxury retail knowledge

Job description

The following content displays a map of the jobs location - Festival Place, Basingstoke

Job Reference bvrbrooks/TP/17810/4857-PERM-40

Number of Positions:

1

Contract Type:

Permanent – Full-Time

Working Hours:

40 hours per week

Location:

Job Category:

Region / Division:

Store / Dept:

Job Introduction

• Contract: 40 hours per week

Please note: This is a permanent, full-time position (40 hours per week). The successful candidate must be available to work 5 days out of 7, including both weekdays and weekends. This role isnot suitable for applicants seeking part-time, temporary or seasonal work

Join us as a Sales Assistant and develop your luxury retail career with our family-owned jewellers.

The awards we’ve been given speak volumes about what it’s like to work here, some of which are:

• Retail's No 1 Best Company to Work For - Best Companies 2025
• Accredited as an Outstanding Company to Work For - Best Companies 2025
• 'Employer of the Year 2026’ - The UK Jewellery Awards & The Professional Jeweller Awards

Amazing benefits for amazing people

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, some of the benefits we offer include:

• Bonus scheme and regular incentives
• Enjoy 28 days’ holiday including bank holidays, increasing to 33 days after two years’ service (pro rata).
• Plus, an extra paid day off for your birthday – because it’s your day and we think it should be celebrated.
• Holiday entitlement grows further every five years, recognising your long service.
• Generous colleague discounts, including for family and friends
• Recognised qualifications, study support and clear career progression
• Wellbeing support and employee & family counselling with the Retail Trust
• Contributory pension and life assurance
• Enhanced maternity and paternity packages, plus a return-to-work bonus
• Charity initiatives to help you support causes close to your heart

Main Responsibilities

As a Sales Assistant at Beaverbrooks, you’ll passionately sell stunning diamonds, jewellery and watches. That means creating moments that will last a lifetime—for every customer, every time.

You’ll encourage love and appreciation for our products, by knowing each one of them and what makes them special.

You’ll listen and take the time toidentifyour customers needs. As well as how much they’d like to spend on something really special. All so you can help them find the perfect item for their occasion.

Make no mistake, there's a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.

The Ideal Candidate

As a Sales Assistant you’ll have a passion for the customer experience and a down-to-earth approach. You’ll also love working with colleagues who believe in the same values and commitment to amazing service as you.

You know how important it is to listen to customers and be open and honest with them. You should be driven by the chance to turn the everyday into the extraordinary.

Maybe you’ll have some merchandising experience to enhance your ability to create the extraordinary. We’ll train you if not, but one thing’s for sure… you’ll certainly have a great eye for detail and what good looks like.

As well as a brilliant instinct, you'll also know that you’re going to have to put plenty in to get out what you want.

About Beaverbrooks

Established in 1919, now with 82 stores and showrooms across the UK. This includes 56 Beaverbrooks stores, 22 boutiques featuring brands including TAG Heuer, OMEGA, Tudor, Breitling and Longines, and4 Loupe showrooms with Rolex.

We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers and the wider community.

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.

If you take care of Beaverbrooks, Beaverbrooks will take care of you.