Sales Assistant

Topps Group; Basingstoke; Hybrid; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Sales commission

No evening work

Christmas Eve and Boxing Day off

Staff Discount

Ongoing training

Job summary

Topps Tiles is part of Topps Group and is seeking a Service Specialist to join a small, friendly team. The role is 30 hours per week, including some weekend work, with a basic hourly rate of £12.71 for those aged 21+, plus personal sales commission. For those aged 20 and below, the rate is £10.85 per hour with commission.

You’ll join a company that values customers and a supportive team culture. You’ll learn consultative selling, ask great questions, and understand customer needs to recommend

Qualifications

• No prior experience required; full training provided.
• Outgoing, friendly and energetic personality preferred.
• Ability to lift heavy boxes.

Responsibilities

• Build long-standing relationships with regular trade and retail customers.
• Ask questions to understand needs and recommend best products.
• Inspire customers with colour, style, layout and design ideas.
• Drive sales through product knowledge and consultative approach.
• Close sales and maximise every opportunity.

Skills

Customer service

Communication skills

Job description

About The Role

30 hours per week including some weekend working

Aged 21 and above: £12.71 per hour plus personal sales commission

Aged 20 and below: £10.85 per hour plus personal sales commission

Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.

A retail career like no other

Working in retail as a Sales Assistant (known internally as a Service Specialist!) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you’ll help customers visualise their projects and find exactly what they need to make their vision a reality.

You won’t just serve at a till. You’ll become a specialist, developing real sales skills by using a consultative approach — asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back.

And unlike many retail roles, you won’t work late evenings — plus you’ll enjoy three days off at Christmas.

Oh, and did we mention? You’ll earn commission on every sale you help makehappen.

What you’ll be doing

• Building long‑standing relationships with regular trade and retail customers through a consultative sales approach.
• Asking the right questions to understand customer needs so you can confidently recommend the best products.
• Using your creativity to inspire customers with colour, style, layout and design ideas.
• Driving sales through expert product knowledge
• Confidently closing sales and maximising every opportunity

No experience? No problem.

You don’t need to know anything about tiles — or even retail. If you’re outgoing, friendly, energetic and don’t mind lifting heavy boxes, we’ll give you all the training you need, including developing your sales confidence and skills through our simple, customer‑first sales framework.

What’s in it for you?

• Competitive basic salary
• Sales commission
• No evening work
• Christmas Eve and Boxing Day off
• Ongoing training, development and progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

You’ll love working for Topps — and we can’t wait to hear from you.

A career with Topps Group

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.