Sales and Service Banker, Reading, PA

santander; Reading; On-site; GBP 24,000 - 39,000; Full time

Job summary

Santander is seeking a Sales and Service Banker in Reading, PA to meet customers' financial needs through transactions, servicing, and product recommendations. The role emphasizes building relationships, providing tailored solutions, and delivering an exceptional customer experience in a fast-paced branch setting.

The position requires Spanish bilingual ability plus relevant experience in retail banking, cash handling, and a strong focus on customer service.

Qualifications

• High school diploma or GED; required.
• Spanish bilingual required.
• Bachelor's degree in a related field preferred.

Responsibilities

• Meet the financial needs of customers through transactions, servicing and products.
• Grow banking relationships via branch activities, calls, transactions and referrals.
• Develop and maintain strong client relationships to tailor financial solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Deliver personalized, seamless customer experience and resolve issues promptly.
• Engage customers with digital platforms and promote self-service options.
• Perform teller transactions accurately and maintain cash drawer balances.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Retail banking sales

Cash handling

Customer service

Cross-selling

Sales techniques

Relationship building

Communication skills

Teamwork

Digital tools

Risk awareness

Education

Bachelor's degree in related field

High school diploma or GED

Spanish bilingual

Job description

Sales and Service Banker, Reading, PA

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

• Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to enhance customer interactions and educate them on self-service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.
• Handle cash and maintain accurate cash drawer balances.
• Assist with custodianship, audits, and other operational tasks.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.

Time allocated to each core responsibility may vary depending on the branch needs.

Responsibilities may extend to supporting nearby branch locations based on business necessity.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma, GED- Required
• Spanish Bilingual Required
• Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications:

• 12+ Months Experience selling products and/or services - Required. (OR)
• 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR)
• 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
• 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. (AND)
• 6+ Months Cash handling experience - Required.
• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
• Experience in cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalating concerns of risk to appropriate channels.
• Understands the necessity and value of accuracy and attention to detail.
• Ability to work