Sales and Retention Executive

Story Terrace Inc.; Manchester; Remote; GBP 17,000 - 21,000; Full time

Job summary

A sustainable delivery company in Manchester seeks a Sales and Retention Executive to connect with customers and promote farm-fresh produce. The role involves making outbound calls, building customer relationships, and smashing sales targets. Ideal candidates are self-motivated with a strong sales background. This role offers flexible shifts, an uncapped commission, and numerous company benefits, including generous holiday and training opportunities.

Benefits

25 days holiday plus bank holidays

EMI share options

Up to 6% matched company pension

Employee discount on products

Life Insurance

Cycle to work scheme

£300 working from home setup

Endless product samples

Qualifications

• Proven track record of consistently hitting sales targets.
• Experience in telesales, customer service, or phone-based sales roles.
• Excellent communication skills with a warm, engaging phone manner.

Responsibilities

• Making engaging outbound calls.
• Building genuine relationships with customers.
• Smashing sales targets and contributing ideas.

Skills

Sales experience

Customer service

Excellent communication

Self-motivated

Teamwork

Job description

Sales and Retention Executive

Location: Manchester, UK (or in commutable distance to our Manchester office)

Remote-first role with flexible shift patterns (9 am-5 pm or 10 am-6 pm) across Monday-Saturday to suit your lifestyle. Occasional travel to the office as and when required

Hours - 32 hours, 4 days per week

Salary: £20,320 per year

UNCAPPED commission

Join our milk round 🥛🌎

Our goal at Modern Milkman is to make the home sustainable, and, to date, we've prevented over 100 million plastic bottles from polluting the planet. Not bad for a business that started as four friends from Lancashire delivering milk from a beat‑up truck!

We’re using technology, creative problem solving and innovating historical methods to bring back the milk‑round and by doing that we offer our customers the ability to make more planet‑positive shopping habits one small, simple and very convenient step at a time.

Your mission 💪

Connect with customers across the UK and introduce them to: farm-fresh produce delivered to their door, sustainable living made straightforward and outstanding customer experiences that keep them coming back.

• Making engaging outbound calls (no cold calling nightmares here!)
• Building genuine relationships with customers who LOVE what we do
• Smashing sales targets and celebrating your wins
• Contributing ideas to help us scale – in a growing company, every voice matters.
• Being part of a team that's changing the world, one delivery at a time

What we are looking for… 🥛

Requirements

• Based in Manchester or within commutable distance
• Proven track record of consistently hitting sales targets
• Experience in telesales, customer service, or phone-based sales roles
• Excellent communication skills with a warm, engaging phone manner
• Self‑motivated and target‑driven with a competitive spirit
• Resilient and optimistic – you bounce back quickly from rejection.
• Comfortable working both independently and as part of a team

What you'll bring 💡

• Passionate about sustainability and making a positive environmental impact
• A bit of a foodie and conscious about where it comes from.
• Excited by fast‑paced startup environments and contributing ideas
• Entrepreneurial mindset with initiative to help shape our growth
• Compassionate approach to customer relationships
• Focused and organised with strong attention to detail

New to telesales but have the right attitude and drive? We'll provide comprehensive training to get you up to speed!

Benefits 🎁

• 25 days holiday, 8 bank holidays (5 flexible ones). Plus, your birthday off too!
• EMI share options
• Up to 6% matched company pension.
• Access to thanksBen, for a range of core & flexible benefits
• Employee discount off Modern Milkman products
• Enhanced parental leave & pay
• Life Insurance
• Cycle to work scheme & Octopus EV salary sacrifice
• In-person company events
• £300 working from home set up
• £300 L&D budget per annum
• £300 Health and Well Being budget
• Endless samples of our stock – Seriously, our category managers have us taste testing food and drinks all the time!
• Up to 4 weeks working abroad
• 2x volunteering days and team volunteering days
• Loads of company clubs to join, from book clubs (Page Churners), Running, cycling and swimming (Trotters and Plodders), 5 aside Football (Modern Milkman FC) and any other pun-related clubs you can think of.

Interview Process: 3 stages (incl. a task) 🔢

Screen 30 mins > Technical Interview 60 mins > Ways of working/ final stage 30 mins

Candidate Experience ⭐️ Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible.

We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.