Sales and Events Executive

Thornbury Castle; Thornbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious hotel venue in Thornbury is seeking a dynamic Sales and Events professional. The role involves responding to enquiries, managing client relations, conducting show rounds, and collaborating with teams to ensure successful event execution. Ideal candidates will possess strong sales abilities and experience in the hospitality industry, with a focus on meeting targets and building lasting relationships.

Qualifications

• Proven experience in hospitality sales and event management.
• Strong ability to meet sales targets and KPIs.
• Experience with CRM systems for managing client relations.

Responsibilities

• Respond to M&E enquiries and prepare proposals/contracts.
• Conduct show rounds and manage client relationships.
• Support event execution in collaboration with Operations team.

Skills

Sales driven

Customer relationship management

Event planning

Proactive communication

Job description

Events

• Responding to relevant M&E enquiries in line with company standards
• Actioning enquiries promptly and following up on a timely basis
• Prepare proposals and contracts, check billings, invoices and process payments and input accurately into hotel systems.
• Sales driven and ability to optimise every sales opportunity
• Proactively convert key provisional business through show rounds and proactive chase
• Conduct show rounds with prospective clients promoting the hotel
• Ensure clear billing instructions and communication of these details to the operations team
• Compiling accurate function sheets, distributing weekly and discussing with Operations team accordingly, providing updates as required.
• Work closely with the F&B & Front of House team to ensure smooth running and execution of weddings, conferences and events on site along in collaboration with the Sales and Events team
• Meet targets, KPI's, schedules, follow company policies and procedures, and comply with all health and safety regulations.
• Ability to deal with all enquiries and provide information and quotations via phone and emails.
• Ability to identify customers' needs and respond proactively to all of their concerns
• Greet function organisers and be the point of contact and fully responsible for the ceremony/event.
• Manage local key clients and customers to grow relationships and encourage repeat business.
• Support Hotel service and strategy by regularly updating action plans, reports and financial objectives
• Proactively generate leads and promote the hotel through research, attend industry events, networking and targeted outreach
• Monitor and stay ahead of market trends and competitor activities and adjust sales strategies accordingly based on competitor analysis and local market insight.
• Supporting the overall Sales and Events team to help achieve sales targets, handling calls and enquiries and producing event proposals and contracts.
• Develop and build relationships with new and existing customers, travel management agents and group agents to enable future bookings, through sales calls, organizing FAM trips, attending industry events when needed etc
• Collaborate with the central sales and marketing teams to identify marketing opportunities to maximise exposure and drive revenue
• Record and maintain accurate data through relevant CRM systems and current processes.

We are seeking a driven, dynamic and commercially experienced professional with a passion for the hospitality industry.