Sales and Donation Assistant

Mansfield District Council; Mansfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government council in the United Kingdom is seeking a friendly and enthusiastic Sales and Donation Assistant to join their Box Office team. The successful candidate will manage customer interactions and sales at the Mansfield Palace Theatre while promoting events through social media. Strong customer service skills and a passion for the arts are essential. The closing date for applications is 3 December 2025.

Qualifications

• Experience in customer service roles, preferably in a busy environment.
• Ability to handle cash and financial information responsibly.
• Strong communication skills for various customer interactions.

Responsibilities

• Provide excellent customer service across multiple channels.
• Manage all sales and donations effectively.
• Promote events through social media and email campaigns.

Skills

Customer service

Sales techniques

Social media management

Job description

Mansfield Palace Theatre is looking for an enthusiastic, friendly and customer focussed Sales and Donation Assistant to join our Box Office team. If you’re a person that thrives on providing great customer service in a busy entertainment venue, we’d love to hear from you.

About the role

As a Sales and Donations Assistant you will be the first point of contact for all audiences, contractors, participants and artists visiting Mansfield Palace Theatre.

Key responsibilities

• Give an excellent customer service online, over the phone and social media
• Create opportunities to maximise sales and donations to achieve targets.
• Respond to customer enquires received in person, over the phone, by email and online.
• Share content and populate cultural services social media accounts to promote sales and donations
• Ensure the correct set-up and sales of all events, donations and merchandise within the box office systems as directed by your manager.
• Act as reception and operate the cultural services telephones/main switchboard as required
• Achieve sales and donations targets including individual giving, secondary spend and event tickets
• Deliver a programme of organic social media content and targeted email campaigns
• Be responsible for the security of cash, financial information and data
• Manage all ticketing and sales requests

Closing date: 3 December 2025