Sales and Admin Coordinator

EDF Energy; England; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading energy provider is seeking a Sales and Admin Coordinator to support customers in accessing energy-saving home improvements through the ECO4 scheme. This role involves guiding customers through eligibility and installation processes while ensuring excellent communication and coordination. Strong administrative skills and experience handling customer inquiries are essential. The position is based in Hove with hybrid working options available.

Benefits

Annual bonus potential

Market-leading pension scheme

Customisable benefits including electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Qualifications

• Background in administration and experience handling customer calls.
• Skilled in verbal and written communication.
• Familiarity with database management and GDPR compliance.

Responsibilities

• Handle inbound and outbound customer calls for the ECO4 scheme.
• Guide customers through their eligibility and installation processes.
• Liaise with internal teams and Retrofit Assessors.

Skills

Proven administration background

Strong written and verbal communication skills

Accurate and timely database management

Experience working within GDPR frameworks

Good computer skills, including Word and Excel

Ability to meet KPIs

Knowledge of ECO or other government schemes

Job description

About the Role

Ready to help customers access energy-saving home improvements and support Britain's journey to net zero? Want to be part of a team that's making homes warmer, greener and more efficient? At EDF, Success is Personal - and with us, your career journey is yours to shape.

The Opportunity

As a Sales and Admin Coordinator, you'll be the first point of contact for customers looking to benefit from the ECO4 scheme. You'll guide them through the eligibility and assessment process, liaise with Retrofit Assessors and internal teams, and make sure every project runs smoothly from start to finish.

This is a great opportunity to build your knowledge of energy efficiency and retrofit processes, while developing your customer service and coordination skills. You'll be part of a supportive team, helping people make meaningful improvements to their homes and lives.

This role is to be based from our Hove office, with flexible working options available.

Who You Are

We're looking for a Sales and Admin Coordinator who's confident, proactive and customer focused. Do you offer

• Proven administration background, with previous experience of handling customer calls
• Strong written and verbal communication skills
• Accurate and timely database management
• Experience working within GDPR frameworks
• Good computer skills, including Word and Excel
• Ability to meet KPIs for calls, contact rates, conversions and installs
• Knowledge of ECO or other government schemes

What You ’ll Be Doing

• Handling inbound and outbound customer calls to introduce the ECO4 scheme and convert leads
• Guiding customers through the full ECO journey, including eligibility and installation types
• Liaising with Retrofit Assessors and internal teams to keep projects moving
• Contacting customers to explain the process and gather required information
• Providing support across the ECO process

Pay, Benefits and Culture

Alongside a starting salary of circa £29,600 per annum (depending on experience), potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us.

Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Join us and find your success at EDF!

#SuccessIsPersonal #EDFcareers #LI-Hybrid

Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.