Sales Advisor - Uncapped Commission

Ee; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications provider is seeking a Sales Advisor to engage with customers over the phone about enhancing their digital lives. The ideal candidate will have strong communication skills and willingness to learn. The role offers a starting salary of £25,087.00 plus uncapped commission, with a flexible working environment. Full training will be provided to ensure success in the position.

Benefits

Online GP services

Market leading paid carer’s leave

Family Leave with full pay

Discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Excellent communication skills and ability to engage with customers.
• Willingness to learn about products and services.
• Ability to work flexible hours.

Responsibilities

• Talk to customers over the phone about enhancing their digital lives.
• Provide information about products and services.
• Assist customers in finding the right solutions.

Skills

Confident communication

Building relationships

Problem-solving

Job description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start date: September 2025 onwards

Long Description

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside OR Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year, supporting all parents in growing their family.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and support you in achieving your career goals.
• Season Ticket Travel Loan – funds to pay for your travel to and from work upfront.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?