Sales Advisor (Tool Store Direct)

Car Audio & Security Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retailer in the tool industry located in Hayes, West London, is seeking an office/website based sales advisor. The role involves providing customer support over the phone and online, along with website updates and order processing. An essential requirement is previous experience in retail or the tool industry, complemented by strong communication skills and a passion for customer service. Competitive salary depending on experience.

Benefits

On-site free car parking

Competitive salary depending on experience

Qualifications

• Basic knowledge and some form of previous industry experience is essential.
• Passion for providing excellent customer service.

Responsibilities

• Answer customer phone calls and provide pre and post sales support.
• Reply to customer emails and social media messages.
• Update customers on the status of their orders.

Skills

Good written and verbal communication skills

Experience in retail or tool industry

Passion for providing excellent customer service

Job description

Job Summary

We're looking to expand our toolstoredirect.com team with another office/website based sales advisor. Speaking to Tool Store customers on the phone and online, discussing what their needs are, and advising them on products to suit. Our Tool Store website offer a massive range of products. This role also involves helping our web team keep our websites updated with the latest products, and processing customers orders online. Full product & website training can be provided, but basic knowledge and some form of previous industry experience is essential.

Responsibilities

• Answer customer phone calls and provide pre and post sales support.
• Reply to customer emails and social media messages.
• Update customers on the status of their orders, if products were not in-stock at the time, or are special order items.
• Be the first point of contact for our business for phone and online customers.
• Previous retail or tool industry experience essential.
• Good written and verbal communication skills.
• Passion for providing excellent customer service.
• An interest in tools is ideal but not required.

Other details

• 5 day week / Store hours: 9am-6:00pm Monday-Saturday
• Based in Hayes, West London, UB3 3NF
• On-site free car parking
• Competitive salary depending on experience